Senior Developer Experience Engineer I (Platform Team)

Articulate is looking for a Senior Developer Experience Engineer I to join our amazing Platform team!
As a Senior DevEx Engineer, you'll be a key member of the Developer Experience team building and maintaining internal tools that enable our product engineers to be efficient and self-reliant. 

What you'll do:

• Be an example of the best practices your team and adjacent teams should follow when building systems and tools.
• Maintain and improve our platform tooling systemsContribute to technical discussions about our platform systems.
• Guide and mentor less-experienced team members (mid and junior-level).
• Deliver well-tested and well-documented software and infrastructure.
• Take a proactive approach to problem-solving (driving for measurable results, leading by example, etc).
• Collaborate on project milestones and own driving the team to break down large initiatives into iterative work items and take ownership of task generation for more complex tasks as well as ticket management.
• Communicate and collaborate effectively with technical stakeholders.
• Participate in our on-call rotation and contribute to incident reviews.
• Develop and perform the necessary testing required to maintain our quality standards.
• Ensure timely execution of technical project work against the expected milestones.
• Work with a sense of urgency to find solutions to problems quickly with an iterative approach.
• Be a nimble learner whereby they view mistakes as opportunities to learn, enjoy the challenge of unfamiliar tasks, and seek new approaches to solve problems.
• Be a collaborator whereby they facilitate an open dialogue with a wide variety of contributors and stakeholders, balance own interests with others’ and promote high visibility of shared contributions to goals.

What you should have:

• 5+ years experience as a DevOps Engineer or equivalent role
• Demonstrated hands-on experience Go, Javascript or similar languages
• Demonstrated hands-on experience with container technologies such as Docker
• Demonstrated hands-on experience configuring and managing cloud environments in AWS
• Experience with maintaining and building CI/CD pipelines
• Comfortable with Linux/Unix environments and scripting
• Familiar using Terraform or similar IaC technologies 
• The ability to work on and complete solutions with little to no guidance
• Excellent ability to scope, estimate, and create work items from high level initiatives and drive them to completion
• A growth mindset and a deep passion for continuous learning
• Develop delightful experiences with a customer-first mindset where our customers are both our internal product engineers and the end users
• Experience with sharing knowledge across teams to create a self-serving platform experience
• Strong experience writing, executing, and automating test cases for new feature development and ongoing maintenance activities
• Direct experience using KPIs to drive observability, monitoring, and alerting to better serve ourselves and our customers 
• Strong facilitation skills with experience being a mentor to those wanting to level-up their knowledge-base
• Demonstrates a focus on iterative development practices and incrementally delivering value over time. 

About us
Articulate Global, LLC, is the leading SaaS provider of creator platforms for online workplace training. Founded by Adam Schwartz in 2002, Articulate provides creator tools and services that make it simple for enterprises and SMBs to develop, deliver, and analyze online workplace training that’s engaging and effective.  Increasingly, organizations must reskill employees for ever-changing remote and hybrid work environments, create learning cultures that attract and retain employees in a tight labor market, and use training to build more equitable, empowering, and engaging workplaces. Articulate helps organizations address these critical business needs with its creator platform for workplace training. Articulate 360—a suite of creator tools for online courses—was named the 7th most-loved product in the world by TrustRadius in 2021. And Rise—an all-in-one online training system that makes online training easy to create, enjoyable to take, and simple to manage—is the first creator platform for SMBs and departments within the enterprise. Articulate has more than 118,000 customers in 170 countries and counts all 100 of the Fortune 100 companies as customers.
Named one of Inc. Magazine’s Best Workplaces 2022 and a leader in building a human-centered organization, Articulate is guided by a commitment to provide the best value to customers, d