ERP Implementation Consultant

About The Role

We’re hiring an Implementation Consultant to own Fulfil’s most complex ERP launches and help shape how implementations are run at scale. This is a hands-on, high-ownership role for someone who has done this before and knows where implementations fail, how to prevent it, and when to make hard calls. You are accountable not only for your own projects, but for raising the standard of delivery across the team. You own outcomes, mentor others through real work, and help turn experience into better systems, playbooks, and guardrails.

Location: Miami, FL (in-office 5 days per week)

Type: Full-Time

Travel: Up to 50% across North America & UK

Expected Start Date: Immediately 

What You’ll Do

Lead High-Complexity Implementations

• Lead large, multi-workstream ERP implementations from discovery through go-live and stabilization

• Own multiple concurrent projects while prioritizing risk across a portfolio

• Act as escalation owner when implementations become blocked, ambiguous, or off track

Own Execution Strategy

• Define and maintain execution plans as the source of truth for scope, sequencing, risks, and tradeoffs

• Make judgment calls that balance speed, correctness, and long-term scalability

• Identify recurring failure modes and drive structural fixes rather than one-off workarounds

Deep Discovery and Solution Design

• Perform fit-gap analysis and design scalable Fulfil solutions grounded in real operational constraints

• Translate messy, real-world operations into clean system architecture and execution paths

Be the Point of Accountability

• Serve as the owner that merchants and internal teams rely on for clarity and direction

• Set expectations early, surface risks clearly, and say hard things before they become launch blockers

• Step into struggling projects and stabilize them to a successful outcome

Mentor and Multiply Impact

• Mentor Implementation Associates and newer Specialists through live project work

• Model strong judgment, ownership, and decision-making under pressure

• Codify learnings into playbooks, templates, and guardrails that improve future implementations

Partner Cross-Functionally

• Work closely with Sales, Engineering, and Merchant Success on complex deals and handoffs

• Provide structured feedback based on repeated merchant pain points and implementation realities

• Support high-risk accounts and executive escalations when needed

Be On-Site When It Matters

• Travel to merchant locations for complex cutovers, workshops, and go-lives

• Lead on-site execution with confidence and authority

• Represent Fulfil as a trusted operator and not just a software vendor

Requirements

Who You Are

• 5 to 8 years of experience leading ERP implementations, operations consulting, or complex SaaS deployments

• Have led multiple end-to-end ERP implementations through go-live, including high-complexity or high-risk launches

• Proven ability to own outcomes across several concurrent projects

• Strong systems thinker with a deep understanding of how order, inventory, fulfillment, and accounting workflows interconnect

• Comfortable being the most accountable person in the room when things go sideways

• Trusted communicator who can lead merchants, challenge assumptions, and influence internal teams

• High ownership with low ego and a willingness to step in wherever needed

• Comfortable giving and receiving direct feedback

• Willing to travel and work on-site when it materially improves outcomes

How We Use AI

Implementation Consultants are expected to use A