IT Enterprise Support Supervisor

SCOPE:

The Enterprise Support Supervisor is primarily responsible for overseeing end-user support for the company. This includes all physical devices e.g. desktops, laptops, printers, monitors and required software packages. This position will reside at our Apopka Florida office, but will be in charge of operations at all locations (currently 14 and growing fast) and supervise a team of 5 employees spread across the country. The ideal candidate would be able to work closely with all levels of the organization to ensure the smooth running of all end-user equipment and applications.

ESSENTIAL FUNCTIONS:

• Monitor help desk ticketing system and spearhead prioritization and troubleshooting of all L1 and L2 issues across the organization.
• Maintain the end-user hardware and software infrastructure.
• Assist with onboarding of new acquisitions and related staff.
• Utilize and improve remote PC management processes and toolset.
• Deploy and service essential software packages.
• Support for hybrid on-prem Microsoft Office and Office 365
• Provide new user training on systems.
• Work closely with applications team to learn how to resolve common end-user software issues.
• Educate users on features and functions of devices that will increase productivity
• Empower the work force by providing reliable tools

OTHER DUTIES MAY INCLUDE, BUT ARE NOT LIMITED TO:

• Perform or assist with any operations, as required to maintain workflow and to meet schedules and quality requirements.
• Maintain safe work area and comply with safety procedures and equipment operating rules keeping work area in a clean and orderly condition.
• Participate in any variety of meetings and work groups to integrate cross functional activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, and policies
• Perform other related duties as needed.
• Managing projects as assigned, including and not limited to project plans, project budgets, and project execution.

Requirements

REQUIREMENTS:

• At minimum 3 years working as a support supervisor in a fast-paced environment.
• Experience in a Manufacturing company
• Experience supporting executive leadership.
• Experience supporting remote workforce and satellite locations.
• Ability to travel, sometimes on short notice. (Roughly 30%)

Tools and Equipment Used:

• Computer, printer, routers, switches, endpoint protection software, RMM software

Due to US Government base contract & security requirements, US citizenship or proof of permanent residency required.

Benefits

Medical, Dental, and Vision

401k

Company Paid Basic Life Insurance, STD, and LTD

Vacation Time

Sick Time

Holidays

Tuition Reimbursement

Pet Insurance

Legal Insurance offered through Allstate

Critical Illness, Hospitalization and Accident Insurance offered through Allstate