Information Technology Service Delivery Intern - Temporary

Department: Information Technology

Employment Type: Temporary

Location: Library Services Center

Reporting To: Terrell Belin

Compensation: $16.00 / hour

Description

Overview
The Service Delivery team provides technology support for over 12,000 devices across the Library. The team’s main responsibilities are installing and maintaining end-user technology, asset management of computer & peripheral technology, client engagement, and working with other IT teams to solve technology issues. Temporary for 1 year.

Responsibilities
Under supervision of the Manager, Service Delivery:

• Provides logistics from our LSC workspace, maintaining inventory, managing the physical storage space and other related duties
• Performs prepping of NYPL equipment for client use, including imaging of PC/Laptop hardware, unboxing and shipment of goods
• Monitor, maintain and accurately document assigned service tickets and computer equipment inventory via NYPL Technology’s ticket management system
• Escalate issues when appropriate to IT management
• Occasionally perform installation or replacement of network equipment under the supervision of Technology Infrastructure staff
• Performs related duties as required

Required Education, Experience & Skills

Required Education & Experience

• Pursuing degree in Computer Science, Computer Engineering, Computer Information Systems 
• 1-3 years of experience working with technology (hardware or software) 

Required Skills

• Proven ability to collaborate with teams
• Personable, customer service oriented
• Hands-on experience with computing technologies either software (coding, administration) or hardware (break/fx, installation, troubleshooting)
• Strong oral, written, and customer service skills
• Successfully demonstrated skills in at least two of the following: MS Office Suite 2010 and above, Apple iOS X and above, Windows 7 and above

More...

Core Values
All team members are expected and encouraged to embody the NYPL Core Values:

• Be Helpful to patrons and colleagues
• Be Resourceful in solving problems 
• Be Curious in all aspects of your work
• Be Welcoming and Inclusive

Work Environment

• Lab environment for testing IT Technology
• Storage locations for inventory and logistics

Physical Duties

• Ability to lift/move up to 30 pounds 
• Transporting (from location to location), installing and moving (within an office or multi-floor environment) technological equipment
• Positioning yourself to install computer equipment in branch and office environments

Pre-Placement Physical Required?
No

Union/Non Union
Non-Union

FLSA Status
Non-Exempt

Schedule

• Flexible, 20 hours per week during school between hours of 8-6

This job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed.

The New York Public Library Salary Statement
At the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such, including, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies.
Union Salaries are determined by collective bargaining agreement(s).