Manager Restaurant- Full Time, Dive Bar(Harrah's SoCal)

Responsible for the successful day to day operation of DIVE “The Pool” to include; any other brand marketing experience at DIVE. 

Qualifications:

• Minimum 2 years’ experience in a high-volume, multi-faceted hospitality operation or hotel/country club pool. Red Cross Certified in CPR and First Aid. 
• Excellent leadership, time management, interpersonal, oral and written communication skills
• Ability to multi-task as well as manage multi-faceted projects to successful conclusion
• Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes. 
• Must be able to lift and carry items of 50 pounds or more. 
• Must be able to work any assigned shift or day of week with an emphasis working weekends. 

Essential Functions:

• Responsible for the supervision of all staff members
• Ensures that proper staffing and service levels are maintained
• Responsible for sales and reservations of pool amenities, including cabanas, bar and food service, hot tubs and VIP bottle service
• Must ensure flawless food and beverage service. 
• Ensures staff members are making timely follow-up calls to all VIP pool guests to ensure satisfaction and to cultivate repeat business
• Works with the sales team supporting poolside banquet events
• Actively solicits new clientele; continuously evaluates and identifies potential business from existing and new clients.
• Up-sells amenities to existing guests.
• Responsible for cleanliness, organization, exceptional guest service and safe operating condition of DIVE as well as all branded experiences
• Supports poolside promotions and events, helps in planning, set up and execution 
• Responsible for building and maintaining operating statements as well as building annual capital requests. 
• Required to achieve plan budget to include managing labor within budgetary guidelines. 
• Ensures staff behavior, service provided to guests and appearance are in compliance with established policy. Must show annual Total Service Score shift of no less than 3%, over the prior year in all measured areas
• Assist with training, developing, mentoring and evaluating job performance for staff
• Ensures all disciplinary actions and performance reviews are completed and handled in a timely and efficient manner. Performance reviews must be delivered on or before there due date
• Responsible for hiring and all other related disciplinary actions to include separation
• Ensures that customer problems/complaints are handled in an effective, courteous manner. 
• Responsible for ensuring guests are not over served by staff.
• Manages team members, ensuring compliance with all property and department policy’s and procedures, especially the consumption of food not paid for by team members. 
• Responsible for planning and executing catered events at the pool.
• Coordinates with Marketing and Food & Beverage departments to ensure flawless execution for all events 
• Keeps direct reports well informed and meets with each of them on a weekly basis.
• Enhances Pool revenues by developing activities, cabana salesmanship and maximizing food and beverage sales
• Maintain an appropriate individual training program with all staff members, ensuring the delivery of exceptional guest service. 
• Understand commercial awareness in interactions with management and department members. 
• Ensures proper POS and guest amenities are maintained at all locations

Physical, Mental & Environmental Demands:

• Must be able to maneuver to all areas of the casino, including all food and beverage service areas. 
• Must be able to work independently. 
• Must be able to respond calmly and make rational decisions when handling guest and employee conflicts. 
• Must be able to quickly and accurately perform mathematical computations. 
• Must be able to conduct conversations with customers and employees and speak distinctly and persuasively with others. 
• Must have the ability to create written and financial reports. 
• Must be able to tolerate areas containing secondary smoke. 
• Must be able to work at a fast pace and in stressful situations. 
• Must be able to read, write, speak and understand English. 
• Must be able to respond to visual and aural cues.
• Must be able to stand for the majority of a working shift on hard surfaces actively managing the guest experience on the pool deck. 
• Must be able to work in extreme weather conditions both Hot and Cold environments.