Resident Manager

Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®.  At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life.
  The Resident Manager is responsible for the day-to-day operations of their assigned residential property portfolio of approximately 750 single-family homes. This role has overall accountability for resident relations within their portfolio to include ensuring a superior resident experience, resolving customer service issues, executing organizational collection practices, optimizing resident retention and processing move-out documentation.
  Responsibilities:

• Overall accountability for resident relations for assigned portfolio. Delivers timely, professional, and applicable responses to resident inquiries and strives to resolve issues expeditiously.  Works with departmental partners, as needed to reach resolution.
• Maximizes retention through lease renewals. Executes new leases and lease renewals within the market.
• Conducts move-out reconciliation checks for damages and determines resident chargebacks in accordance with state laws.
• Drives collection strategy in assigned portfolio with a goal of minimizing evictions and delinquencies.
• Provides excellent resident experience throughout the resident lifecycle:  move-in, lease administration, maintenance management, renewal, move-out.
• Represents AMH at eviction hearings and monitors HOA compliance.

Requirements:

• High School Diploma/GED required.
• Bachelor’s degree in real estate, finance, business management, or a related field preferred.
• Minimum of three (3) years of directly related experience in an operational or related role preferred. It is preferred if the experience is the following areas/industries: Property Operations, Real Estate, or Property Management.
• Real Estate License and any permits/certifications required by state’s real estate commission to engage in property management; required to affiliate License with the company.
• Valid driver’s license required.
• Intermediate knowledge of Microsoft Office (Word, Excel, Outlook) required
• Experience with property management software a plus.
• Excellent verbal and written communication skills.
• Strong tenant relationship management and negotiation skills.

Build your career with us:  At AMH, we know what it takes to feel at home. That’s not just our product; it’s also our culture. We work to maintain a people-first culture of trust, belonging, and inclusion, where our employees are empowered to collaborate and take initiative. If you’re ready to elevate your career, we hope you'll consider making your home with us. Apply today and a member of our Talent Acquisition team will reach out soon! To learn more about our workplace, please visit amh.com/careers. #LI-MA1, #LI-Hybrid
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