Senior Manager - Executive Housekeeper - Vdara Hotel

At Vdara, every detail shapes the guest experience.  As the Senior Manager Executive Housekeeper, you'll lead a high-performing team dedicated to delivering the impeccable standards of luxury and service that define our resort.  This is an opportunity to inspire excellence, elevate operations, and make a lasting impact by creating an environment where both guests and team members thrive.  If you're a strategic hospitality leader with a passion for people, operational excellence, and unforgettable experiences, we invite you to join the Vdara team.

You will play a vital role in our mission to own the guest’s experience and create WOW memories that they will carry with them far beyond their stay with us!

THE DAY-TO-DAY:

• Manage the department's guest service standards, guest service initiatives, and productivity standards

• Coach the leadership team to optimize performance and develop department-wide solutions to improve the guest experience

• Lead significant improvement initiatives and processes to enhance performance for employees and leaders

• Provide input on the research, development, evaluation, and implementation of new products, services, standards, technology, and processes to maintain a competitive position and anticipate changing customer needs in a complex hospitality and gaming environment

• Lead experienced leaders in implementing and sustaining policies, operating procedures, directives, and the Collective Bargaining Agreement

THE IDEAL CANDIDATE:

• Must be 21 years of age or older

• Bachelor’s Degree or equivalent experience

• Two (2) years of prior relevant experience in the direction and management of employees in a similar hotel environment

• Experience leading union team members and working within a collective bargaining environment preferred

• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders, bilingual highly preferred

• Must be able to work various shifts, including weekends and all holidays

THE PERKS & BENEFITS:

• Health & Income Protection benefits (for eligible employees)

• Professional and personal development opportunities through employee programs and network groups

• Free meals in our Vdara employee dining room

• Free parking on and off-shift at all MGM Resorts properties

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts

VIEW JOB DESCRIPTION:

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