Client Experience Manager

Are you a proactive and detail-oriented individual, passionate about improving client relations and growing accounts and the world of technology? Then you could be Fivesky’s next Client Experience Manager!

Who you are: 

• Detail-oriented and highly organized, with a history of using established systems for tracking projects and communication channels.
• Someone with the ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• An individual possessing excellent communication skills, both written and verbal, with strong attention to detail.
• A naturally curious person, with strong problem-solving skills and a proactive approach to addressing team needs.
• An individual who demonstrates an unwavering commitment to accuracy in all tasks, reviewing documents, reports, and correspondence with a fine-tooth comb to identify and rectify any errors.
• Enthusiastic individual eager to engage with diverse clients, fostering and expanding professional relationships. 
• An articulate and strong presenter - confident enough to report externally to VP-level clients and internally to the C Suite.  

What you will do:

• Coordinate with internal sales, human resources and recruiting teams to make sure the client and candidate experience is smooth.
• Provide administrative support to the team by managing client accounts, updating databases, and maintaining accurate records.
• Follow up on SLA’s and task assignments.
• Use G Suite, Mac OS and various tools to communicate with internal and external stakeholders.
• Assist in responding to client and candidate inquiries via email, phone, or chat, providing timely and accurate information and solutions.
• Collaborate cross-functionally with sales, recruiting, and HR to relay feedback and contribute to product/service improvements.
• Act as the point of contact between recruiters, candidates, and clients, ensuring effective communication.
• Assist in managing and prioritizing incoming requests and inquiries, redirecting or responding when appropriate.
• Schedule internal & external meetings, happy hours, client events, and ensure the outcomes & takeaways are documented and assigned accordingly.

It would be awesome if you had:

• Experience working within the Greenhouse platform. 
• Experience utilizing Salesforce dashboards and reports.
• Past work with Adobe Acrobat or other diagramming tools. 
• Previous experience in a customer-facing role or internship.

Who we are: 

Fivesky is a fast-growing, global technology solution provider. We partner with the world’s largest financial service firms to deliver networking/infrastructure, cybersecurity, and cloud-based solutions for complex, global projects.

At Fivesky, our employees are our greatest asset and we strive to build a strong team culture centered on highly competitive compensation, professional development, career advancement, and fun.

Fivesky is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Fivesky prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status (United States positions), or any other characteristic protected by law. 

This is a full time, in person position in New York, New York. The compensation package is based on experience and qualifications.

(FS-RID-0822)