Head Flagship - New York, NY

At Swarovski, where innovation meets inspiration, our Head of Sales are our ultimate advocates, providing our customers with extraordinary service and an awe-inspiring brand experience.

The Head of Flagship will drive the business of the Flagship while building a culture of high performance that translates to a positive service and selling experience for the internal and external customer. Swarovski Brand advocate accountable for overall Flagship performance. Leading the Flagship Team and supporting all aspects of operations with flawless execution to achieve sales targets. Responsible for the hiring, developing, and managing the Flagship Team.

About the job

You are an advocate of our brand. In this role and together with the team, you will:

• Create a culture of exceptional customer experience. Strive for excellence in every customer interaction utilizing the service steps in the Swarovski service and sales program.
• Support sales team in building a loyal portfolio of customers by establishing strong relationships with existing customer and actively recruiting new customers to the Swarovski loyalty programs.  
• Recruit, develop and retain best in class talents and secure a succession plan in order to meet requirements for a luxury customer experience.
• Manage and motivate the Flagship team to drive the business, create a positive and harmonious work environment and foster cooperation between team members.
• Responsible for all performance management standards, including but not limited to tracking disciplinary actions and rewarding employees where appropriate, addressing complaints, and resolving problems, executing Performance reviews, and other company initiatives in collaboration with Flagship Store Managers.
• Ability to work cross functionally with a variety of different teams and leaders including executive teams.
• Annual Salary 130k-140k with the ability to participate in a sales incentive bonus pay program.

About you

You are an experienced Head of Sales, and you have:

• Worked in a multi-cultural retail environment with a minimum of 5 years’ experience.
• Experience in luxury, Fashion/Cosmetics/Lifestyle Brands.
• Excellent and proven leadership and coaching skills.
• Demonstrate learning agility and growth mindset.
• Digital proficiency.
• A winning personality to easily establish trust relationships with customers, teams and stakeholders
• English skills

What we offer

You can expect a range of benefits, including:

• Swarovski products discounts
• Employee Assistance Program
• Volunteering leave
• Learning and development programs
• Ability to participate in a sales incentive bonus program

Masters of Light Since 1895

Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.

Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski’s heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.

Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.

Swarovski is committed to Equal Employment Opportunity for all