Senior Manager, Training

Position Summary

The Senior Manager, Training is responsible for leading the design, development, implementation, and continuous improvement of training and learning programs across the organization. This role partners with operational leadership and cross-functional teams to ensure employees are equipped with the knowledge, skills, and tools necessary to drive performance, safety, compliance, and operational excellence.

Key Responsibilities

• Develop and execute company-wide training strategies aligned with business objectives and operational goals.

• Lead the design and implementation of onboarding, leadership development, technical, compliance, and operational training programs.

• Manage and mentor a team of trainers, training coordinators, and learning specialists.

• Partner with operations and department leaders to identify training needs and performance gaps.

• Oversee training schedules, materials, curriculum development, and learning management systems (LMS).

• Ensure training programs comply with company policies, safety standards, and regulatory requirements.

• Track and analyze training effectiveness through KPIs, assessments, and employee performance metrics.

• Develop standardized training processes and best practices across multiple locations.

• Support change management initiatives through communication and employee training programs.

• Create and maintain training documentation, SOPs, presentations, and instructional materials.

• Manage vendor relationships and external training providers as needed.

• Drive continuous improvement initiatives to enhance employee engagement, retention, and productivity.

• Support succession planning and career development initiatives across the organization.

Qualifications

• Bachelor’s degree in Business Administration, Human Resources, Organizational Development, Education, or related field preferred.

• 7+ years of experience in training, learning and development, or workforce development roles.

• 3+ years of leadership or management experience.

• Experience developing and implementing large-scale training programs in logistics, supply chain, manufacturing, or related industries preferred.

• Strong knowledge of adult learning principles and instructional design methodologies.

• Experience with Learning Management Systems (LMS) and training technologies.

• Excellent leadership, presentation, communication, and organizational skills.

• Ability to manage multiple projects and priorities in a fast-paced environment.

• Proficiency in Microsoft Office Suite and reporting tools.

Preferred Skills

• Experience supporting multi-site operations or large workforce environments.

• Bilingual English/Spanish is a plus.

• Project management experience preferred.

• Experience with operational process improvement initiatives.

Core Competencies

• Leadership and team development

• Strategic thinking

• Communication and presentation skills

• Change management

• Problem-solving and decision-making

• Organizational and project management skills

• Continuous improvement mindset

Work Environment

• Combination of office and operational environments.

• Frequent interaction with employees, managers, and operational leadership teams.

• May require travel between facilities and training locations.

Compensation & Benefits

• Competitive salary

• Annual bonus opportunity

• Medical, dental, and vision insurance

• 401(k) with company match

• Paid time off and holidays

• Career growth and leadership development opportunities

About the Role

Responsible for establishing, governing, and executing a comprehensive training and competency framework that enables both new site launches and steady-state operations to achieve and sustain operational excellence. This role may be site-based or traveling/launch-focused, depending on business need, and ensures consistent application of DP World’s training standards across locations.

The position owns the end-to-end development, standardization, and delivery of training—covering process documentation, instructional design, systems readiness, and trainer capability—to ensure operational processes are