Sr. AV Engineer

Job Description

Who We Are
Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, licensing, media finance, consumer investing, fashion, trademark licensing, and philanthropy. Distinguished by its culture of collaboration and exceptional client service, CAA’s diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world. The trailblazer of the agency business, CAA was the first to build a sports business, create an investment bank, launch a venture fund, found technology start-up companies, establish a philanthropic arm, build a business in China, and form a brand marketing services division, among other innovations.

The Role

The Sr. AV Engineer is responsible for supporting and operating enterprise Unified Communications technologies across global offices, where service quality and reliability are business-critical. This role serves as a subject matter expert for Cisco RoomOS-based video conferencing endpoints, supports UC platforms such as Microsoft Teams, Zoom, and Webex, and acts as a backup resource for core Cisco UC services, including call control. In addition to UC responsibilities, the role supports the AV technologies that directly interface with Cisco endpoints to ensure consistent, high-quality in-room collaboration experiences. The UC/AV Engineer partners closely with IT, AV, Facilities, and external vendors, owns Features and Stories that contribute to the UC/AV roadmap, and supports both remote and on-site operations. This position requires a hybrid working model with a minimum of three (3) full days on-site per week to support conference rooms, live meetings, escalations, and business-critical collaboration services. 

Responsibilities

• Serve as a primary technical resource for Unified Communications technologies, with a strong focus on enterprise video conferencing platforms and collaboration services. 

• Act as a subject matter expert for Cisco video conferencing endpoints and RoomOS device management, including configuration, monitoring, firmware management, and lifecycle support. 

• Support and administer UC platforms such as Microsoft Teams, Zoom, Webex, and associated conferencing services, ensuring reliability and scalability across the corporate environment. 

• Serve as a backup to senior UC engineering resources responsible for the Cisco UC stack, assisting with escalations, incidents, and planned maintenance activities. 

• Provide operational support for conference room environments, focusing on AV technologies that interface directly with Cisco video endpoints, including cameras, microphones, speakers, displays, and control surfaces. 

• Deliver on-site support a minimum of three (3) full days per week, including hands-on troubleshooting of conferencing spaces, endpoint verification, and support for in-person meetings and escalations. 

• Support live meetings, executive sessions, and high-visibility events where UC reliability and rapid issue resolution are critical. 

• Collaborate with IT, AV, Facilities, Real Estate, and external vendors to resolve complex UC and endpoint-adjacent AV issues and support new builds, renovations, and technology refreshes. 

• Own and contribute to Epics, Features, and Stories within the UC/AV roadmap, including defining requirements, participating in planning cycles, executing deliverables, and supporting continuous service improvement initiatives. 

• Create and maintain technical documentation, standards, and operational procedures, and participate in on-call rotations and change management processes supporting business-critical communications systems. 

Qualifications

• 10+ years of experience supporting Unified Communications technologies in an enterprise environment 

• Strong hands-on experience supporting Cisco video conferencing endpoints and RoomOS-based devices in an enterprise environment 

• Demonstrated experience administering and troubleshooting UC platforms such as Microsoft Teams, Zoom, or Webex 

• Experience with Cisco UC and video collaboration ecosystems, including Call Manager, CMS, WebEx Control Hub 

• Experience supporting conference room technologies and understanding how AV sy