Vice President, Access Strategy & Customer Engagement (ACE)

Summary: About TGaS® Advisors

TGaS® Advisors is a management advisory firm focused on providing comprehensive 
benchmarking and advisory services to Value & Access organizations within the bio-pharmaceutical industry. TGaS serves clients across the spectrum of large (top 35), mid-sized, and emerging life sciences (pre-commercial/commercial) organizations. 

TGaS® Advisors contributions help to inform our clients’ commercial structures, operating 
practices, resource planning and capabilities development. 

The Vice President, Access Strategy & Customer Engagement will support the Access 
Strategy and Customer Engagement (ACE) solution while serving in a client-facing and 
project management capacity. The scope of the solution includes:

• Value & Access Strategy & Marketing
• Payer Account Teams (Regional/National)
• IDNs/Organized Customers (Portfolio and TA specific)
• Trade & Channel Distribution 
  • including Account Teams – Trade, Institutional GPO, Specialty GPOs, Specialty Pharmacy
  • Operations
  • Strategy

During the course of client engagements, the Vice President ACE will lead project-level work to evaluate clients’ current and future-state needs as it relates to resources (headcount and financial), skills/capabilities, processes, tools, KPIs/Metrics and  Governance approaches related to the strategic intent and organizational approach of customer engagement within a dynamically changing healthcare landscape and directly in support of the Market Access Function. 

The Vice President, Access Strategy & Customer Engagement role is a critical, client-facing position responsible for executing and delivering contracted services; expanding the breadth and depth of value delivered to clients; engaging TGaS’ Market Access team and operations, ensuring the delivery of customized insights and analyses; and broadening awareness of the company’s offerings across the bio-pharmaceutical industry. In close partnership with the Vice President Market Access Client Engagement, this role will perform three key responsibilities: 

• Set the solution’s strategy, innovation and growth Agenda
• Oversight and guidance for client benchmarks and special projects
• Act as ACE’s advisory services co-lead for large strategic customers

Set the Solution Strategy, Innovation and Growth Agenda

• Lead advisory and implementation services for the Access Strategy & Customer Engagement practice across the market access ecosystem (payer, organized customer and Product Distribution) for both benchmarking and membership activities across the client network
• Accountable to meet/exceed revenue goals through effective management/expansion of client network through memberships, benchmarking and special projects
• Develop robust annual business plans that drive revenue goals, strategic direction for the solution
• Participate in TGaS planning exercises and reports to senior leadership
• Provide a point of view and perspective on key healthcare trends that affect access and coverage as they apply to organizational design, roles and responsibilities, skill and capabilities and customer engagement approaches to assess market access organizations based upon benchmarking assessments and advisory services
• Set the standard for benchmarking and membership activities effectiveness and client satisfaction through continuous improvement of operations, insights and benchmarking capabilities in response to healthcare industry dynamics
• Lead the membership activities with key senior leadership with clients providing advisory services and support, identifying business opportunities to support client needs in special projects, benchmarking and landscapes