Wilbert Funeral Services, Inc.

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

Reporting to the Director of Applications, the Senior Business Analyst leads process design as part of the IT Architecture and Application function of The Wilbert Group. The Wilbert Group is a $250 million company with four industry-leading brands, 1,200 employee partners, 100 licensee partners, and 300+ points of distribution. This role is a member of the Wilbert IT Architecture and Application group which collectively owns responsibility for designing and documenting business processes and related requirements for all software applications that are in support of company objectives.

The Sr. Business Analyst at the Wilbert Group is responsible for helping achieve business goals by analyzing processes, identifying areas for improvement, and providing recommendations for enhancing business processes and structures. They act as a bridge between technical teams and business departments to ensure functional requirements meet business needs. This includes the facilitation of requirement gathering for both configured packaged software products and custom developed software solutions. This role will primarily be focused on order management, customer relationship management (CRM) and eCommerce domains and business processes. This position is also accountable for developing test plans and test case execution. The position will serve as a technical subject matter expert on supported applications and assist in the training of end users. Guidance and mentoring of other team members in Business Analysis and Quality Assurance areas of specialization (on-boarding, skill-building, automated testing, etc.) will also be required. Key competencies for success include strong analytical and communication skills, process design and documentation, proficiency in Agile frameworks, and the ability to foster a collaborative team environment. Excellent problem-solving and risk management abilities, adaptability, and commitment to continuous improvement are also essential for this role.

Knowledge, Skills, and Experience

• 8+ years of similar or related professional experience, including business architecture or business analysis experience.
• Experience defining and diagraming business capabilities and related processes.
• Experience working with customer relationship management (CRM) software solutions and eCommerce / order management domains and business processes.
• Strong analytical skills with the ability to analyze complex data and business processes.
• Strong communication and interpersonal skills to interact with stakeholders at all levels and build strong relationships with stakeholders and team members.
• Excellent problem-solving skills with the ability to identify issues and develop effective solutions.
• Attention to detail and accuracy in documentation and analysis.
• Experience with process mapping and design tools.
• Experience with producing capability maps and capability roadmaps.
• Technical experience with SQL and other data integration patterns to understand system integrations and configuration.
• Proficiency in using project management and collaboration tools.
• Experience documenting requirement is required, preferably with Agile Project Management tools, such as Azure Dev Ops or equivalent.
• Experience with Microsoft technologies is required.
• Ability to foster a collaborative and innovative team environment.
• Commitment to continuous improvement and professional development.
• A significant level of trust and diplomacy is required, in addition to normal courtesy and tact.  Work involves extensive personal contact with others and/or can be of a personal or sensitive nature. Work may involve motivating or influencing others toward a common vision/goal. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.
• Resourcefulness and creativity when researching new products and techniques.
• Must be able to work and travel independently to remote company sites and use general office equipment.
• Must be goal-oriented and have a strong sense of team solidarity.

Essential Duties and Responsibilities

• Conduct Detailed Business Analysis:
  • Identify business needs of stakeholders and develop solutio