Director, Technology Specialist - Security

We are hiring a Director, Technology Specalist - Security to lead a national team of world-class technical sellers in the Enterprise tier supporting the North East Market. As a proven sales leader, you will support your team in achieving and exceeding quarterly and yearly targets that deliver end-to-end thought leadership and transformational customer outcomes. You will enable and empower your team to drive technical wins. This opportunity will allow you to learn and accelerate your career growth, honing your managerial, solution sales and collaboration skills and deepening your end-to-end security expertise. We are looking for a passionate, experienced, and credible security professional to join our global team of Technical Security.  We are committed to diversity and inclusion and provide resources and support to everyone on our team. This role is flexible in that you can work from home, but this role will require up to 25% travel. 

The Microsoft Security organization’s mission of making the world a safer place has never been more important. The Solution Specialist Unit team within the Microsoft Security organization is at the forefront of this effort, engaging directly with customers to contribute to their success. With thousands of global security experts worldwide, $1 billion+ invested annually in security research and development, and the cutting-edge AI- based Security innovations, Microsoft is ideally placed to think outside of the box and protecting customers, and partners around the world. 

Security continues to be top of mind for organizations of all types and sizes, as relentless threats and attacks are always looming. Microsoft's Security portfolio is committed to keeping customers secure in a complex landscape. As the largest security company in the world, we are ideally placed to think outside the box to help our customers make the world a safer place. We are excited to be expanding our team with  diversified, and driven new technical specialist leadership, eager to make a difference in the fight against cybercrime.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Responsibilities

People Management

• Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
• Model - Live our culture; Embody our values; Practice our leadership principles.
• Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
• Care - Attract and retain people; Know each individual’s capabilities and aspirations; Invest in the growth of others.

Scale Customer Engagements

• Proactively identifies and engages with key customer technical decision makers and influencers while engaging sales team. Coaches and enables team to identify and proactively engage with key customer technical decision makers and influencers to help unblock technical obstacles.
• Uses knowledge of customer context, and deep technical, domain, and industry knowledge to build credibility with customers.
• Enables and empowers team to influence customer decisions and ensure technical wins by streamlining processes and managing the flow of wins, leveraging deep knowledge of processes (e.g., Managed Service Provider [MSP], Managed Certified Professional [MCP]), tools, and programs (e.g., FastTrack, End Customer Investment Funds [ECIFs]). Aligns goals across solution areas and facilitates cross-selling with various workloads (e.g., Apps, Data and Infrastructure)
• Leverages knowledge of resources (e.g., roles, Microsoft Technology Center [MTC], demo sites, virtual sites, Value Based Delivery [VBD], Customer Success Unit [CSU]) and owns resolution of technical and non-technical blockers by engaging other teams (e.g., engineering, Account Team Unit [ATU], Specialist Team Unit [STU]) and conveying impact. Anticipates and addresses future potential blockers based on needs. Identifies patterns of blockers within area of expertise and drives resolution through local and global escalation.
• Ensures consistency and quality through capturing, sharing, and adherence of standards and best practices in customer engagements by implementing cross-functional initiatives to different channels across a subsidiary to drive consistency in technical approach and ensure customer technical experience across teams.
• Orchestrates team resources and coaches team to maximize impact of customer engagements and drive mid-to long-term strategy through cross-workload capacity planning, prioritization, and utilization