Executive Director, Divisional Merchandising Manager - General Merchandise

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary:

The Divisional Merchandise Manager (DMM) is responsible for fully managing assigned portfolios, the respective P&L’s and a team of highly motivated colleagues within the general merchandise & consumables business unit.  The DMM has full responsibility for setting the strategic direction for their portfolios, attaining budgeted sales, budgeted margin, market share growth, and developing high performing teams.  Overall, the DMM is responsible for achieving the Merchandising objectives as they relate to the CVS Strategic plan.

Responsibilities:

Strategic Planning

• Develops growth strategies for portfolios and oversee the development of BU/Category strategies, rooted in a deep understanding of the customer and competitive trends.
• Fosters innovation by bringing ideas to market quickly while balancing growth potential against financial risk
• Sets and ensures execution of the Business Unit & total Front Store strategic vision in collaboration with other Business Unit leadership for evolving our business to meet our Health and Wellness objectives

Delivers Results

• Delivers sales and margin goals in assigned portfolios by attaining market share & customer growth. 
• Manages all profit, loss, customer and balance sheet targets to include but not limited to: sales, contribution margin, NPS/OSAT, inventory turns, GMROI and DOS.
• Accountable for management and financial results of the following businesses: General Merchandise. Business areas are subject to changes based on needs of the business.

Stakeholder Influence and Collaboration

• Creates strong foundational relationships with key stakeholders
• Influences with, and without, authority leveraging those key relationships as a foundation
• Regularly collaborates with peers, and cross-functional partners, to ensure the optimal solutions are being determined for the brand and the success of the strategic vision for CVS customers, colleagues and business
• Demonstrates a growth mindset when new ideas are proposed by the team or cross-functional partners
• Drives the collective CVS Health strategic priorities via general merchandise businesses
• Demonstrates poise and resilience in broader meetings where ideas are met with strong objections

Culture of Talent Development

• Leadership: Providing guidance, direction, and support to teams and departments to ensure smooth operations and optimal performance.
• Responsible for leadership development, succession planning, and driving engagement programs for the teams you oversee. Ensure development and mentorship of next generation of leadership talent.
• Creates a culture centered on inclusion and well-being will be a key responsibility in this role. Caring for our colleagues is a top priority, which translates to caring for our customers.
• Develops internal and external networks that support a pipeline of talent into day-to-day operations and governance team.
• Promotes a high-performance culture by clearly setting goals and expectations.
• Acts as a trusted coach and mentor for team to develop and support IDPs for high potential talent.
• Leverages existing enterprise tools, such as talent profiles and enterprise development programs, to develop talent.

Required Qualifications:

• 15+ years’ experience working as a successful Category Manager in a Fortune 5 company (experience in retail merchandising, management consulting, private equity, or a combination of the three, a plus)
• 15+ years of demonstrated successful leadership experience in a highly competitive multi-unit environment. Relevant sectors include retail, healthcare, and pharmaceuticals.
• 15+ years’ proven track record of influencing others with and without authority
• 15+ years’ experience building high-performing, successful teams developing key talent preferrable in a professional retail environment. Demonstrated passion for bringing new leaders along and helping them realize their ability to impact the bu