Director of Onboarding, Account Opening, and Entitlements - Digital Product Management

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.  

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

About Us:
At Northern Trust we are committed to delivering exceptional financial services to our clients. Our mission is to provide innovative solutions that meet the unique needs of our high net worth clients. We are seeking a highly skilled and experienced Director of Onboarding, Account Opening and Entitlements - Product Management to join our dynamic team.

Position Overview:
As the Director of Onboarding, Account Opening and Entitlements - Product Management, you will be responsible for overseeing the end-to-end product management process for new client onboarding, account opening, Know Your Customer (KYC) and Anti-Money Laundering (AML) processes, and entitlement management across our client portal and other applications. This senior-level position will manage multiple senior product managers and play a critical role in ensuring a seamless and secure onboarding experience for our clients.

Key Responsibilities:
- Lead and manage the end-to-end product lifecycle for onboarding, account opening, and enrollments/entitlements management.
- Develop and execute product strategies and roadmaps that align with business goals and client needs.
- Build a multi-year roadmap to develop a modern and efficient onboarding experience that delights customers and speeds up the account funding process.
- Ensure compliance with regulatory requirements, including KYC and AML processes.
- Collaborate with cross-functional teams, including compliance, legal, technology, and operations, to deliver high-quality products.
- Drive the development and implementation of innovative solutions to enhance the client onboarding experience.
- Monitor and analyze product performance, client feedback, and market trends to make data-driven decisions.
- Provide leadership and mentorship to a team of senior product managers, fostering a culture of excellence and continuous improvement.
- Communicate product vision, strategy, and progress to senior leadership and stakeholders.

Onboarding and Account Opening Product Management Responsibilities:
- Design and optimize the client onboarding journey, ensuring a seamless and efficient process from initial contact through account activation.
- Implement digital solutions for automated KYC and AML checks, reducing manual processes and enhancing compliance.
- Develop workflows and systems to capture and verify client information, ensuring accuracy and completeness.
- Integrate risk assessment tools to identify and mitigate potential fraud and compliance risks.
- Work closely with client service teams to ensure a high-touch onboarding experience tailored to the needs of ultra high net worth clients.
- Enhance digital forms and document submission processes to improve client convenience and reduce friction.
- Collaborate with technology teams to build scalable onboarding platforms that support high volumes of new accounts.

Entitlement Management Product Management Responsibilities:
- Define and implement entitlement management frameworks to control and monitor user access to various applications and services.
- Develop and maintain role-based access control (RBAC) systems to ensure appropriate access levels for different user roles.
- Collaborate with IT and security teams to enforce stringent access policies and safeguard sensitive client data.
- Implement self-service capabilities for clients to manage their own entitlements, improving user autonomy and satisfaction.
- Integrate entitlement management systems with the client portal to provide a seamless user experience.
- Monitor and audit access logs to detect and respond to unauthorized access attempts.
- Ensure that entitlement processes comply with industry standards and regulatory requirements.

Qualifications:
- Bachelor’s degree in Business, Finance, Computer Science, or a related field; MBA or advanced degree preferred.
- 7+ years of experience in product management, specifically in onboarding, account opening, KYC/AML processes, and entitlement management within a financial institution, preferably a wealth management firm.
- Proven track record of managing and leading high-performing product teams.
- In-depth knowledge of regulatory requi