Manager, Watch Office

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.

 

Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.

 

Posting End Date: 08/11/2025 at 11:59PM HST

 

BRIEF POSTING DESCRIPTION:

The P DZ EP&R ADMIN Department of the EMERGENCY PREPAREDNESS & RESPONSE Division at Hawaiian Electric Company has 1 Management vacancy available.  (Role: MANAGER SUPERVISOR)

 

JOB FUNCTION:

Establishes the policies and procedures for the Watch Office and its coordination between System Operation and the Ignition Management Office. Oversees the management of the Watch Office operations responsible for monitoring, assessing, and reporting incidents, accidents, and significant events across the Company. Evaluates the scope and impact of incidents, keeps leadership teams informed, and recommends escalation, when necessary.

 

ESSENTIAL FUNCTIONS:

• Watch Office Management
  • Plans, organizes, and directs the activities of the Watch Office staff, ensuring responsibilities comply with legal and regulatory requirements to meet organizational needs and objectives. Develops goals and objectives for the Watch Office that integrate the organization’s objectives.
  • Collaborates with other emergency managers to resolve technology needs and work with the technology community to discover next generation solutions. Organizes budget, inputs, and tracks expenses, and leads development of Watch Office budget inputs.
  • Develops strategies to identify critical information requirements for key stakeholders and develop business plans to ensure strategies are regularly updated to meet company needs.
• Hazard Risk Management
  • Ensures the identification and implementation of new technologies to support watch operations and situational awareness tools for crisis response.
  • Utilizes knowledge to develop tools aimed at improving operational support. Routinely interacts with T&D Operations, field operations, grid operators, and fire management personnel to gain and maintain knowledge of grid systems and develop relationships with field personnel, System Operation, and external stakeholders.
• Documentation and Reporting
  • Evaluates the scope and impact of incidents, keeps leadership teams informed, and recommends escalation, when necessary.
  • Develops and maintains standardized reporting structures and formats, ensuring appropriate analysis of information, and distribution to the appropriate audiences which spans from staff level to the most senior company executives.
  • Simplifies and streamlines reporting procedures to ensure timely and accurate communication with leadership and regulators. Provides 24/7 situational awareness and hazard monitoring.
• Department Management
  • Supervises, assigns, review and participates in the work of the Hazard Safety/Intelligence Analysts, responsible for the effective supervision administration to include staff development, performance management, employee relations and goal development to align with Company objectives, policies and procedures, prioritizing, and assigned work-related activities. Responsible for creating and managing team’s schedule to ensure the appropriate staffing for each shift. Able to work on a shift schedule to provide 24/7 coverage.
  • Trains, and develops staff by providing timely feedback, coaching, and support. Advises staff on difficult issues and makes decisions in exceptional situations to manage and implement appropriate services and assistance.
  • Contributes to the development of budgets, business plans, and projects.
• Promotes the Company’s safety culture to ensure a safe work environment.
• Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.

 

BASIC QUALIFICATIONS:

Knowledge Requirements