Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Scrum Master Senior within PNC's Data Products organization, you will be based in Pittsburgh, PA, Birmingham, AL, Dallas, TX, Warsaw, MO or Strongsville, OH. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion.

As a Scrum Master Senior, you will collaborate with stakeholders, product owners and scrum masters. Provide coaching/support to team and developers. Mediate conflicts, run metrics/ reports, present progress/updates and assist with release coordination/planning production rollout.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Preferred Qualifications:
Agile & Scrum Expertise
-Certified Scrum Master (CSM, PSM I/II) or equivalent Agile certifications.
-Hands-on experience facilitating all Scrum ceremonies: daily stand-ups, sprint planning, reviews, and retrospectives.
-Strong understanding of Agile frameworks (Scrum, Kanban, SAFe) and when to apply them.

Team & Delivery Management
-Proven track record of coaching development teams (including engineers, testers, data developers) in Agile practices.
-Skilled at removing impediments, negotiating priorities, and fostering team self-organization.
- Experience coordinating across multi-disciplinary teams (Kafka/Spring Boot engineers, UI developers, Big Data engineers, QA, DevOps).

Communication & Stakeholder Engagement
-Strong ability to communicate with Product Owners, business stakeholders, and senior management.
-Skilled in facilitation, conflict resolution, and servant-leadership.
-Capable of bridging gaps between technical teams and non-technical business users in financial institutions.

Tools & Metrics
-Proficiency with Agile project management tools (Jira, Rally, Azure DevOps).
-Experience tracking and reporting Agile metrics (velocity, burndown, cycle time).
-Familiarity with CI/CD pipelines, release management, and production support coordination.

Domain Knowledge
-Background in financial services / banking / fintech preferred (knowledge of regulatory,
compliance, and data security considerations).
-Ability to understand business use cases (e.g., payments, risk, trading, fraud detection) and
support data product teams.
Soft Skills
-Excellent facilitation and coaching skills.
-Strong empathy and servant-leadership mindset.
-Adaptability to handle distributed teams and fast-paced environments.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Draws on past experience, supports and facilitates a number Scrum Team(s) with varying levels of complexity in various functions by fostering Agile values and practices.
• Ensures team adherence to Agile principles. Provides coaching to the team(s), including newly formed teams, on how to execute the Scrum Framework. May provide guidance to less experienced Scrum Masters.
• Organizes and facilitates ceremonies, recommends and executes on improvement opportunities to optimize velocity and while mitigating risk. Tracks and communicates the overall team progress providing visibility to stakeholders.
• Takes a broader perspective to provide solutions to complex challenges. Serves as a filter to remove impediments to progress identified by the team(s). Protects the team(s) from outside influences to ensure the team remains focused on Scrum Team priorities.
• Partners with the Product Owner(s) to ensure the backlog items are prioritized based on business value and ready for the team(s).

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks