Director of Housekeeping

Overview

South Florida’s beacon of hospitality, Pier Sixty-Six Resort, returned to Fort Lauderdale. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world of elevated experiences is set to unfold around it. The lush 32-acre waterfront enclave is home to the extraordinary luxury resort hosting 325 guest rooms, suites, and villas, plus an exclusive collection of 91 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool options, and a waterfront promenade with retail and dining. Every space is impeccably designed to both inspire and relax. All are met with exceptional service and refined touches, resulting in extraordinary experiences. The Resort assembles over 600 diverse and talented Team Members to bring Pier Sixty-Six to life and create a new legacy by providing memorable experiences and stellar service to our guests and residents. We aspire to create a caring culture for our team, with state-of-the-art facilities, a first-class employee dining room, and, most importantly, a focus on you as an individual, including your welfare and well-being. Pier Sixty-Six invites dedicated, energetic, and polished hospitality enthusiasts eager for growth and stardom to join our team and enjoy highly competitive wages, comprehensive benefits, and a culture that honors and respects you.

 

We currently have an opportunity for a well-rounded and seasoned Director of Housekeeping to join our Pier Sixty-Six Resort opening team!

 

Reporting into the Director of Rooms, you will be responsible for leading the Housekeeping team to perform at a five-star level of cleanliness and consistency. Supervise, train, and inspect the efforts of all positions to provide guest satisfaction in all guest rooms and public areas. This role involves managing housekeeping team, ensuring efficient scheduling and maintain inventory of cleaning supplies. The Director of Housekeeping plays a pivotal role in upholding the resort’s reputation for luxury and excellence in hospitality.

Responsibilities

• Supervise and lead housekeeping team, including hiring, training, and performance management.
• Develop and implement cleaning protocols and standards to ensure the highest level of cleanliness and presentation in guest rooms and public areas.
• Create and manage housekeeping schedules to meet the demands of guest occupancy and events.
• Maintain inventory and order supplies necessary for housekeeping operations, while adhering to budgetary guidelines.
• Inspect guest rooms and public spaces regularly to ensure they meet the resort's quality standards.
• Collaborate with other departments, such as front office and engineering to address guest requests and resolve maintenance issues promptly.
• Implement and enforce safety and security measures to protect guests and team members, including training on proper handling of chemicals and equipment.
• Monitor and report on housekeeping department performance, including guest feedback, cleanliness scores, and cost control measures.
• Develop and manage the department's annual budget, forecasting expenses, and revenue projections.
• Continuously seek ways to enhance guest experiences by introducing new amenities, services, or technologies that align with the luxury brand image of the resort.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Facilitate projects in an organized and timely manner.
• Anticipate internal/external guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive internal/external guest relations at all times.
• Resolve internal/external guest complaints, ensuring internal/external guest satisfaction.
• Maintain complete knowledge at all times of: status of hotel room count, group arrival, VIP’s, special events and knowledge of job responsibility of staff.
• Communicate additions or changes to the assignment sheets as they arise throughout the shift.
• Inspect guest rooms, guest corridors, elevator foyer area, vending area, service area including linen closet, staff restroom and storage area.
• Check all team members for proper work attire/grooming.
• Check all equipment used by immediate team members under their responsibility for proper supplies, neatness, cleanliness and mechanical problems. Instruct designated personnel to correct deficiencies.
• Inspect public areas/bathrooms, restaurants, spa, pool area, offices and service areas after being cleaned by respective personnel, using designated checklists. Directly contact respective personnel and relay any deficiencies to be corrected.
• Attend all meetings and drive initiatives as a department head to improve the organization.