Director, Global Product Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Global Product Management

Job Title: Director (Commercialization), Global Product Management, Operational Insights Program

Overview:

MasterCard Services enables customers across industries and geographies to make smarter decisions and reach better outcomes with a tailored portfolio of solutions beyond the transaction.
• We harness the power of real-time, anonymized, aggregated transaction data; powerful software platforms; and a wealth of expertise
• We empower customers to make better data-driven decisions by unlocking a holistic view of consumer behavior beyond their four walls and distilling actionable insights from data
• We work with financial institutions, retailers, telecommunications organizations, travel companies, and more

We are looking for an experienced Director within the Operational Insights (OI) Program Global Product Management team to lead the commercialization/go-to-market strategy for its products. This person will lead a team of product managers focusing on white space opportunities for card operations. The Director will oversee key activities including crafting the go-to-market strategy, defining the product value proposition and pricing, and playing a key role in sales and delivery enablement. This individual will partner closely with other members of the Global Product Management technical team to ensure product strategy, roadmap and vision is aligned with the go-to-market strategy and product business priorities.

Product Managers in Services at Mastercard
• Build revolutionary products that advance how businesses all over the world derive the most value from their data assets
• Translate a deep understanding of our customers into products and solutions that drive significant customer value
• Balance the long-term direction of a product with today’s needs and constraints by fully understanding the technical, competitive, and commercial contexts of our products
• Act as connectors to ensure the commercial success of our products by working with Sales and Marketing while ensuring technical success through close partnership with Technology teams
• Drive globally relevant solutions by understanding regional needs and tradeoffs, and build scalable products that serve an array of customer segments
• Set product direction with coordination, not isolation—considering how our products all work together to serve customer needs
Role
• Act as an expert, advocate and champion for OI program products
• Drive OI strategy based on deep understanding of operations trends in card networks and payment processing/reconciliation
• Identify white space opportunities for Operational Insights and relevant new solutions
• Lead global product management team efforts with analytically-driven input into strategic business plans and product roadmaps
• Coordinate across cross-functional teams for product sales, usage and continuous product enhancement
• Drive the product business strategy including customer segmentation, pricing, sales and marketing strategy
• Manage the product P&L and lead the forecasting/budgeting discussions for the products
• Effectively communicate strategy and vision up and down the organization
• Prioritize development efforts as they align against business strategy
• Build strong working relationships with a diverse group of internal and external stakeholders to achieve product goals

All About You
• Strategic mind set to frame, solution and implement offerings for complex and ambiguous problems
• Keen understanding of competitive offerings and industry trends in the self-service analytics space, particularly for card operations, and the ability to translate that understanding into meaningful actions and enhancements
• Strong understanding of card operations, reconciliation, and supporting data analytics
• Agile product management experience in analytical solutions designed for payments or a related financial services sectors preferred
• Analytical, solutions-oriented skillset with the ability to drive thought leadership
• Proven track record collaborating in cross-functional teams to deliver outstanding products and features
• Hig