Director, Client Engagement - DentaQuest (California)

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.

Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.  

DentaQuest manages dental and vision benefits for more than 33 million Americans. Our outcomes-based, cost-effective solutions are designed for Medicaid and CHIP, Medicare Advantage, small and large businesses, and individuals. With a focus on prevention and value, we aim to make quality care accessible to improve the oral health of all.

Job Description:

Location: Candidate must lived in the State of California.  

The opportunity:  

 To assure a satisfactory retention, growth and profitability pattern for DentaQuest and its customers through all aspects of account management; and through strategic thinking and vision, to assist in the effective management of this portion of the business.

How you will contribute:  

• Develop and manage client strategies with senior leaders to develop new business and retain current clients/providers.

• Collaborate as a management team in the NY/NJ market working and strategizing with other Directors in the market.

• Create strategy recommendations to address business environment and legislative changes at the state and federal level applied to our existing business

• Plan for market growth in both Government and Commercial lines of business.

• Lead implementation of market sales and retention strategies.

• Develop relationships with clients to maximize growth and retention in each business segment.

• Lead and support retention and sales strategies with existing accounts via client service team.

• As a member of the leadership team, align management of DQ to ensure that short term financial and long term corporate objectives are achieved, including revenue and membership targets.

• Strong understanding of Quality initiatives (HEDIS/QARR) as they relate to Dental, and a proven record of success in developing strategies to improve client scores.

• Support new business sales team participating in new client presentations, supporting rate and program development and negotiating contracts

• Develop and engage team to innovate including but not limited to coaching, training, performance management and mentorship.

• As needed, in collaboration with Senior Leadership, develop and execute plan for compliance with government relations

• Lead new business efforts within assigned markets for clients

• Support and enhance the development of all reporting employees by providing appropriate training, coaching and evaluation consistent with our culture and the assigned functions

• Assist in budget and business planning activities; operate within this budget, providing variance reports as requested.

• In collaboration with the originating departments and leadership support, effectively employ and enforce field underwriting and administrative guidelines.

• Develop and maintain strong working relationships with all key accounts at a senior management level.

• Develop and maintain strong working relationships with internal DentaQuest departments.

• Assume a leadership role in creating a culture of consistent improvement that leads to Performance Excellence.

• Drive our position as the oral health leader with person centered health.

• Embrace and integrate our values into everyday work.

• 25% Travel

• Other duties as needed or required.

What you will bring with you:    

Required:

• Bachelor’s degree in related field or equivalent experience in healthcare management required.  Excellent planning, organizing, strategic thinking and business judgment skills.

• Strong