Senior Product Manager - Payments Onboarding

Location Details: Remote - United States

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.  

This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands.

GoDaddy is not currently considering candidates for this role in California, Seattle, or NYC.

Join our team

GoDaddy is on a mission to empower small and medium entrepreneurs to sell anywhere. GoDaddy Payments plays a key role by enabling GoDaddy customers to be able to accept payments via all channels with the lowest payment processing fees in the industry.

As a Senior Product Manager on the GoDaddy Payments team, you will lead the product strategy for the payments onboarding – Sales assisted and Self-serve. By its nature, payments involve a good deal of regulatory and fraud risk aspects, so your mission would be to build a platform that hosts the capabilities to fulfill those risk and compliance needs while keeping the friction minimal for the good customers. We acquire a significant number of customers through Sales channel, so part of this role would be responsible to improve the Sales tools and Sales efficiency.

You’ll have the opportunity to build and scale the platform and drive industry leading experiences. You will drive KPIs that directly affect the top line and bottom line for GoDaddy Payments.

What you'll get to do...

• Develop a deep understanding of the GoDaddy customer segments, Payments industry, competitors, customer pain points, and major opportunities.
• Design frictionless onboarding flows that optimize for conversion, compliance, and risk management.
• Understand the Sales process deeply and drive the strategy to improve sales efficacy.
• Define, track, and analyze key success metrics (e.g., time to activation, drop-off rate, approval rate, portfolio risk).
• Learn from data and customer feedback (internal and external) to identify new opportunities to improve the platform and the end user experience.
• Build a long-term vision for the commerce onboarding platform.
• Drive continuous improvements to onboarding performance through experimentation (A/B testing, funnel optimization).
• Work with the engineers to prioritize, sequence, and deliver new capabilities while using our agile process and platform mindset.
• Work with multiple internal teams to solicit feedback, gain buy-in, and communicate all changes.

Your experience should include...

• 5+ years of product management experience in building platform-based products and experiences. Payments experience would be a plus.
• Launched customer facing software products with clear customer problem and measurements of the impact
• Experience working as a product owner (or with product owners) in a data-driven, agile environment.
• Proven ability to work with cross-functional teams including engineering, design, compliance, and operations.

You might also have...

• Experience using JIRA, AWS Quicksight, Fullstory.
• Experience working on remote and distributed teams.
• Experience working with PayFac, merchant acquiring, or embedded payments

We've got your back...  We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. 

About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and person