Chief of Staff and Senior Director of Planning - Solution Sales

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Solution Sales is on a journey to innovate across ServiceNow’s go-to-market (GTM), delight our customers, and fuel our unparalleled climb to $16B.  We’re moving fast, and with this rapid scale and dynamic growth we’re hiring a Chief of Staff and Sr. Director of Planning to drive consistency and scale across our specialized workflows. 

The Chief of Staff and Sr. Director of Planning will report directly to the VP of Strategy and Planning for Solution Sales, and will partner tightly with the SVP of the Global Solution Sales organization.  This individual will coordinate efforts across the workflows, drive alignment and consistency, and will act as an advocate and evangelist for the organization as a whole.  This individual will also partner closely with the GEOs and Solution Consulting teams, with ACE / Marketing + Global Sales Development / Industry, with the Product teams, and with Corp Strategy / Sales Ops / G&A to simplify execution and to accelerate growth.  This person will exemplify the “Hungry and Humble” ServiceNow mantra to extend the reach and influence of Solution Sales.

This position comes with the opportunity to play a pivotal role in transforming the business to drive lasting impact for the organization. The ideal candidate is a proven relationship builder, versatile, and an intellectually curious individual who can develop trust with key leaders and stakeholders across the organizations to “make it happen”. The Chief of Staff & Sr Director of Planning will be expected to demonstrate problem-solving skills, be proactive, and assist in ensuring the focus is on the highest priorities. This role will handle several principal duties, all focused on making time, information, and decision processes more effective for their executive and their line of business. Therefore, the candidate must be able to combine strong execution and tactical experience with organizational savvy to drive action and results.  

What you get to do in this role:

• Coordinate internal collaboration across the Solution Sales staff (VP+).  Own agenda for bi-weekly staff calls, champion internal change initiatives across the organization, and sustain awareness and alignment across workflows.
• Champion the external, customer and partner engagement for the SVP of Solution Sales
• Represent Solution Sales within cross-functional initiatives and preserve cross-functional alignment with key Solution Sales priorities.
• Lead integrated strategy & planning ensuring alignment with peer orgs (Interlocks, Long Range Planning). Develop a scalable framework to guide and execute global GTM planning efforts.
• Drive portfolio management and guide program selection & optimization for investment priorities

Qualifications

For positions in the Bay Area, we offer a base pay of RANGE $190,000 - $351,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer he