Client Development Executive Manager

Company Description

Who we are

We are one of the largest international law firms in the world. With over 30 offices across the globe, we strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm’s global standards with in-depth local expertise.

Our firm, work and people span jurisdictions, cultures, and languages. We offer our clients a truly international perspective. We believe every career should be rewarding and stimulating - full of opportunities to learn, thrive, and grow. That’s why we’re so proud of our inclusive, friendly, and team-based approach to work.

You’ll find our clients in commercial and industrial sectors, the financial investor community, governments, regulators, trade bodies, and not-for-profit organisations. But no matter who they are or why they’ve reached out to us, we provide a world-class service every step of the way. And that’s possible thanks to the entrepreneurial spirit and conscientious approach to work that you’ll find across all of our teams.

Whichever area of the business you join, you’ll become an integral part an innovative, diverse and ambitious team of people. Clifford Chance is a place where the brightest minds and the best of colleagues meet.

Job Description

The Role

The Client Development Executive Manager will manage a portfolio of Global Strategic Clients (GSC).

The Client Development Executive Manager will run day-to-day aspects of client relationship activity globally for the clients within their portfolio ensuring a high level of proactivity, including client-facing interaction, ensuring client team accountability, a relentless focus on lead generation and driving opportunities, an ability to "connect the dots", undertaking, analysing and acting on financial data, client and market research and intelligence, providing strategic pitch support, generation of actionable client feedback, actively engaging clients on diversity and inclusion and targeted client events in addition to sharing best practice with, and supporting, the wider GSC programme to demonstrate a "client first" attitude with a client focused mindset and deliver an outstanding client experience.

What you will be responsible for

The responsibilities of the role are as below:

1. Management of client portfolio

• manage a portfolio of Global Strategic Clients

• work closely with relationship teams to develop, implement and track progress of annual global client plans and ensure client plan objectives and actions are followed up in a timely manner, holding team members to account as necessary

• actively monitor relationship mapping and ensure regular dialogue with key relationship contacts and the development of new relationships across your client's business

• liaise on client-specific activities with a wide range of internal stakeholders across the global Clifford Chance network, e.g. partners, lawyers, secretaries, business development and business services teams

• assist with the preparation of agendas for internal team meetings, and capture and follow-up on action points arising

• preparation of regular financial and non-financial reports (including value added reports) for clients and internal audiences, and interpretation of data

• work alongside the Firm's commercial team to monitor the financial performance (including profitability analysis and lock-up) of individual clients and recommend actions to improve performance

• produce and manage client relationship documents and attend client meetings where required

• administer and maximise value to the Firm from client secondments

• ensure compliance with panel commercial terms and KPIs

2.  Proactive lead generation

• build relationships with client contacts including legal function management/law firm management, and key legal contacts

• opportunity spotting, including utilising CC collateral to develop client relationships and win work

• leverage opportunities for revenue generation between clients within the portfolio and the wider GSC programme

3. Strategic Pitches & Bespoke documents

• work alongside the Firm's commercial pricing team to manage panel RFPs and pricing agreements

• work alongside the Firm's central pitch team to manage global panel pitches and major cross-practice opportunities for clients within portfolio

• work in collaboration with relevant practice leads to manage strategic proposals

4. Client Feedback