See yourself at Twilio

Join the team as Twilio’s next Senior Manager Organizational Effectiveness 

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to craft strategies, lead programs, and manage team members to drive the transformation of how we work with a mission to make it easy to work effectively at Twilio and establish us as a great place to build a career. 

We are looking for an experienced Organization Effectiveness leader who can execute our organizational effectiveness strategy, bringing data-driven methods to analyze, evaluate and improve our effectiveness as a remote-first company. Our team brings bold new ideas from past experiences at other global organizations and turns those ideas into strategies that are grounded in what’s right for Twilio. We are also not afraid to throw out the playbook to try something new or test an innovative idea.

Responsibilities

In this role, you’ll:

• Spearhead company-wide change and transformation initiatives to ensure the successful adoption of practices and tools designed to strengthen our culture and optimize our remote ways of working. 
• Leverage internal and external data to design fit-for-purpose programs – aligned with Twilio’s strategy and business goals– to foster an innovative remote talent experience and enable Twilions to stay engaged, connected, and productive. 
• Lead the development of tools and mechanisms to drive team clarity and effectiveness across Twilio, ensure that all Twilions are connected, aligned, and fully contributing as part of high performing teams. 
• Manage and develop a team of OE program managers and ensure cohesion and alignment of programs across functional areas, including overseeing Organizational Effectiveness and Continuous Listening activities

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 7+ years of experience in Organizational Development or related field
• Bachelor's Degree required; degree in Business, Organizational Development or a related field preferred 
• Proven track record leading large scale, global processes and projects end-to-end with multiple stakeholders that require robust change management and communication  

Desired:

• Subject matter expertise and experience in designing and implementing organizational assessment, organizational interventions, change management efforts, and organizational strategies
• Experience managing an employee engagement and continuous listening program
• Experience successfully leading project management on large cross-functional projects impacting a global stakeholder audience  
• Experience partnering with Diversity, Equity, & Inclusion teams to build and ensure equity in core organizational processes and systems
• Experience partnering with talent and leadership development teams to drive organizational effectiveness/development strategies
• Strong business acumen and credibility to accurately anticipate the impact of business events on organizational and talent needs
• Proven capability to engage and influence top management decisions and negotiate with stakeholders
• Prosci certified 

Location

This role will be remote but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Approximately 5% travel is anticipated. 

Other Notes

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired