Product Manager, Onboarding

<p><strong>About Us</strong></p> <p>OpenFX is on a mission to <strong>move money as freely as data, unrestricted by time zones, banking hours, or legacy systems.</strong> We are building the infrastructure that will power the next generation of cross-border payment systems for institutions. The team's execution has been exceptional, and we're scaling at a remarkable pace. Our stellar early team comes with experience in companies like J.P. Morgan, Goldman Sachs, FalconX, Paypal, Affirm, Polygon, Kraken, Nium &amp; others. We’re backed by Accel, Lightspeed, NfX and other top-tier investors.</p> <p><strong>Role Overview</strong></p> <p>We are seeking a <strong>Product Manager, Onboarding</strong> to own the client onboarding experience end-to-end and act as the architect of how global institutions, corporates, and high-growth companies become live, trading clients on the OpenFX platform. We have built a world-class financial engine. Now we need an onboarding experience that matches it.</p> <p>This is a foundational role where you will own the onboarding ecosystem from the ground up: designing client journey flows by segment, enabling clients to reach "ready to trade" across every product and corridor, and directly influencing how quickly clients go from first touch to first transaction. OpenFX operates across multiple currency corridors and the roadmap is expanding aggressively. Every new corridor and product brings its own compliance requirements, document standards, and integration complexity. You will build the architecture that scales with that ambition rather than requiring a rebuild every time we expand.</p> <p><strong>Key Responsibilities:</strong></p> <ul> <li><strong>Own the Onboarding Journey Architecture by Segment</strong> <ul> <li>Design and maintain the onboarding flows for every client type: direct institution, API developer, and channel partner. You define the stages, gates, required inputs, and handoff criteria, and own the segmentation logic that routes clients to the right flow based on product and corridor.</li> </ul> </li> <li><strong>Own Time-to-First-Transaction as the North Star</strong> <ul> <li>TTFT is your scorecard, measured per product and per corridor. You instrument where clients stall, identify where time is lost, and drive cross-functional work to remove it.</li> </ul> </li> <li><strong>Own the Compliance Data Collection Experience</strong> <ul> <li>You own the client-facing UX, data collection flows, and document submission experience that gets a client to the point where they have submitted everything needed. You work closely with the compliance team to ensure the experience is built around their requirements.</li> </ul> &