Product Manager Payment

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

The Product Manager Payment is a critical role within the American Express Global Business Travel (Amex GBT). 

We are looking for a strategic-minded person who is knowledgeable and passionate about corporate payment solutions for global, multinational as well as SME clients. The ideal candidate will have a deep understanding of what our customers need and be able to articulate, formulate and implement strategies and features on integrated virtual payment solutions. This role will be dedicated in exploring, in partnership with Tech counterparts within the organisation, the opportunity to expand and improve our virtual payment solution. This will include working closely with internal teams, as well as with a selection of partners, to come up with the best value proposition for our clients. The role will have responsibility from product conception and design to development with our technology organization. Engaging with customers, vendors and key stakeholders around GBT´s payment experience and vision will also be an integral element. An important part of this role is effective communication across GBT teams including marketing, sales, client management, consulting, technologies, deployment, implementations, supplier relations, compliance, and traveler care. Knowledge of payment technologies, vendors, and innovations in this space will also be a key to success. The successful candidate for this role can anticipate working with a team of sharp individuals who are devoted to maintaining a collaborative work environment and a high quality work.

About you :

You are outgoing, possess charisma, demonstrate leadership; are skillful at solving problems and identifying creative applications of our payment solutions. You possess excellent communication/presentation skills at the senior level as well as the ability to work closely and constructively with all areas of the business. You're particularly adept at developing strong one-on-one relationships.

You enjoy collaborating closely with strategic technology partners, tech developers and sales and accounts teams to promote digital technology solutions. You have been successful in: identifying joint customers, creating and regularly reviewing account plans, continuously updating partner on solutions and services and identifying go to market and business-development opportunities. You develop and manage strong relationships with account management team, client influencers and decision-makers with the objective to maximize growth of the product portfolio.

What You’ll Do on a Typical Day :

• Define and deliver GBT´s payment strategic vision, focusing on billback opportunities, development schedule, and release plan

• Think strategically about the vision of GBT’s Payment integration in the different booking processes in an innovative, out-of-the-box way that incorporates customer vision and voice

• Manage resource assignment, budget, and scope prioritization with proven ability to make trade-offs when there are competing business demands

• Manage vendor relationships to provide elevated user interfaces and user experiences

• Write user stories and work closely with the technology organization on creating a delivery plan

• Provide trainings to ensure a best-in-class user experience

• Communicate with leadership and key stakeholders about product vision and roadmap, answer any questions that arise, and solicit feedback

• Stay abreast of competitive products and trends in the corporate payment industry

What We’re Looking For :

• 3+ years managing products or processes with a proven track record of success

• Solid understanding of corporate payment solutions and virtual payment solutions in particular

• Strategic experience from ideation to concept creation

• Proven track record of successful product launches from ideation to launch, including post launch success analysis

• Self-motivated and results oriented, driven by key successes

• Effectively communicate ideas, strategy, and vision to a variety of stakeholders

• Ability to incorporate customer feedback and organizational priorities while balancing product vision and goals

• Strong organizational skills with an emphasis on project management

• Effective at managing multiple, and competing, priorities

• Experience in writing user stories and working with technologies to develop the road map