CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.

 

The Role

CCC is seeking full-time Remote Inbound Customer Service Representatives. This role assists medical providers, patients, and billing services by answering inbound calls and providing clear, helpful information about services and claims. All required equipment is provided.

This role is benefits eligible beginning on day 1 (medical, dental, vision, retirement with employer matching, internet stipend, and more) with a starting wage of $19.00 per hour, with the ability to earn more!

Drive results and get rewarded—earn up to $300 in monthly incentives and extra PTO by meeting performance goals. With a clear path to advancement, you can achieve pay increases within your first year. Our performance-driven culture recognizes and rewards effort with year-round prizes and appreciation, and you’ll also be eligible for an annual bonus of up to 7%.

 

Key Responsibilities:

• Respond to incoming claim calls and log data into our propriety medical bill review system  

• Regularly operate across multiple systems and applications to support daily responsibilities and ensure seamless task execution 

• Provide explanation of benefits, services and claims/reimbursement procedures 

• Interface with providers, patients, billing services and insurance adjusters in a professional manner 

• Maintain a quiet and professional work environment free of distractions 

• Experience working in a metrics driven environment 

• Adhere to consistent work schedule, Standard hours are Monday - Friday, 8:30 AM to 5:00 PM CT, with one late shift per week extending to 7:00 PM CT. Start times typically range from 8:00 to 8:45 AM CT, depending on business needs. Flexibility is essential, as shifts may be adjusted by up to an hour earlier or later to accommodate business needs. Subject to change based on business needs. 

• Maintain a reliable remote setup with broadband or fiber internet from a reputable provider, offering at least 25 Mbps download and 15 Mbps upload speeds.   

 

Requirements:

• 1-2 years prior inbound call center customer service experience required 

• Excellent verbal and written communication skills 

• Attention to detail 

• High school diploma or equivalent 

• Strong technical aptitude 

• Proven ability to manage high-volume inbound calls while simultaneously capturing detailed and accurate notes, maintaining focus and precision under pressure 

• Demonstrated proficiency in Microsoft Office applications, with strong skills in Outlook, Word, Excel, and Microsoft Edge for effective communication, documentation, data management, and web-based tasks 

• Ability to learn basic medical terminology