Product Operations Manager II - Video Surveillance Team

POSITION OVERVIEW

Are you an organized, systems-oriented self-starter who enjoys solving operational challenges and bringing products to life in new markets? Want to make an impact in the fast-growing smart security space? As a Product Operations Manager II – International on the Product and Program Management Team for Video Surveillance at Alarm.com, you’ll be a key player in helping launch our video products globally.

In this highly cross-functional role, you’ll work across product, engineering, sales, and operations teams to ensure our international markets have the right hardware, features, and support. You’ll help drive regional success by building processes, coordinating activities, and serving as a clear point of contact for international product operations.

RESPONSIBILITIES
As the Product Operations Manager II – International, you’ll focus on enabling the successful deployment of Alarm.com video products in international markets. Your duties will include:

• Market Feedback Management: Act as the primary coordinator for international market feedback on video hardware, working closely with Technical Account Managers (TAMs), regional sales teams, and product managers.
• Certification Tracking: Collaborate with the certifications team to monitor the progress and execution of regulatory certifications for hardware products by region.
• Country Launch Planning:
• Identify and prioritize countries for product launches based on certification status and strategic opportunity.
• Coordinate launch activities across product, marketing, engineering, operations, and international teams.
• Manage beta and early access deployments in international markets.
• SKU & Customization Support: Work with the product and hardware teams to track international-specific SKUs, labels, packaging, and firmware configurations.
• Feature Request Coordination:
• Gather and organize international-specific feature requests for software or firmware.
• Help assess the business value of changes and support prioritization decisions.
• Issue Diagnosis: Help debug and triage international-specific issues, including hardware behavior, installation constraints, and customer-reported problems.
• Cross-Team Alignment: Strengthen the relationship between the product team and international go-to-market teams, serving as a key operational link to ensure clarity and alignment.

 

REQUIREMENTS

• B.S. or B.A. in engineering, computer science, or a related technical field; business degrees accepted only if paired with strong technical experience or a technical focus
• 2–5 years of experience in product operations, technical program management, or product coordination roles
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills; comfortable engaging across functions and regions
• Comfortable working across time zones and with globally distributed teams
• Self-starter who enjoys building repeatable systems and solving unstructured problems
• Experience with hardware product lifecycles, SKUs, or certifications is a plus
• Familiarity with international product deployment or market adaptation is helpful but not required
• Experience with Jira and Confluence is a plus
• Other duties as assigned
• Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

WHY WORK FOR ALARM.COM?

• Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Focus on fun: Alarm.com places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and other fun corporate events.
• Alarm.com values worki