Assistant Front Office Manager

Job Summary

The Assistant Front Desk Manager is responsible for assisting the Front Office Manager with the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. 

Responsibilities

QUALIFICATIONS:

• At least 1-2 years of progressive experience in a hotel or a related field.
• Supervisory experience required.
• Must be proficient in Windows operating systems.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary.
• Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.

 

RESPONSIBILITIES:

• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include wearing the proper attire and name tag when working.
• Maintain a warm and friendly demeanor.
• Respond to all guest requests problems, complaints, and/or accidents presented at the Front Desk in an attentive, courteous, and efficient manner. Follow up to ensure guest satisfaction.
• Assist to Motivate, coach, counsel, and discipline Front Desk personnel.
• Ensure compliance to brand and company training using the steps to effective training.
• Assist with preparation of all Front Desk interviews and follow hiring procedures.
• Assist with development of employee morale and ensure training of Front Desk personnel.
• Attend all required Rooms meetings.
• Assist with supervision of the Night Audit function and monitor the House Charge Worksheet and Flash Report for accuracy.
• Assist with preparation of employee schedule according to business forecast, payroll, budget guidelines, and productivity requirements.
• Ensure that no-show revenue is maximized through consistent and accurate billing.
• Maintain a professional working relationship and promote open lines of communication with managers employees and other departments.
• Monitor the process of taking reservations ensuring that courtesy and upselling techniques are maintained.
• Greet and welcome all guests approaching the Front Desk.
• Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
• Ensure correct and accurate cash handling at the Front Desk.
• Be aware of all rates packages and promotions currently underway.
• Ensure tht employees are attentive, friendly, helpful, and courteous to all guests, managers, and other employees.

 

Property Details

Located in Sarasota, this Florida Hyatt Regency features an outdoor pool with waterfalls and a hot tub, a private 32-slip marina with boat docking facilities, and free WiFi. Breakfast is available for an additional fee.

A work desk, laptop safe, 47-inch flat-screen TV, and iHome® docking station are included in all Hyatt Regency Sarasota rooms. Each private bathroom is tiled and equipped with a hairdryer and free toiletries.

The Sarasota Hyatt Regency offers sailing, fishing, kayaking and biking. An airport transfer service is available for a surcharge. A 24-hour StayFit™ fitness center and in-room Yoga Away™ program are also offered.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan