Account Manager, MDU & Business Sales

We are excited to add this position to our growing team! LiveOak Fiber employees enjoy 100% company-paid medical, dental, vision benefits, as well as bonus potential. At LiveOak Fiber, you will be part of a team that values your ideas, contributions, and career growth. Our offices are located just minutes from the beautiful Emerald Coast of Florida and the gorgeous Golden Isles of Georgia. The following is an overview of the role and what we are looking for in a successful candidate.
Company SummaryHeadquartered in the Emerald Coast of Florida and Golden Isles of Georgia, LiveOak Fiber is on a mission to bring world-class broadband to the homes and businesses of the Emerald Coast of Florida and the Golden Isles of Georgia. The company is committed to investing in the communities they serve by delivering modern digital infrastructure needed to improve the quality of life and drive economic growth. The new network will bring fiber-based broadband to homes and businesses, ensuring access to affordable and reliable digital infrastructure to these traditionally underserved markets.
Position Overview & PurposeThe Account Manager – MDU & Business Sales is responsible for supporting both the Business Sales and Multi-Dwelling Unit (MDU) Sales teams by managing and retaining business accounts and coordinating with service delivery. This position’s primary purpose is to foster strong client relationships, provide administrative and strategic sales support, and ensure smooth coordination between internal departments to enhance customer satisfaction. This role includes responsibilities such as account retention, contacting VIP business accounts with past-due balances, scheduling installations, negotiating Right of Entry (ROE) agreements with Business property owners, and working closely with the construction team to address service delivery needs. Essential Duties & Responsibilities1. Account Management and Retention- Build and maintain strong relationships with existing business accounts to ensure customer satisfaction and long-term retention.- Act as the primary point of contact for assigned accounts, addressing inquiries, resolving service-related issues, and ensuring seamless service delivery.- Proactively engage with clients to identify additional service needs, upsell opportunities, and contract renewal discussions. 2. Past-Due Account Follow-Up- Contact VIP business accounts with past-due balances to resolve payment issues while maintaining a positive customer relationship.- Collaborate with the billing team to ensure accurate account updates and payment collections.- Collaborate with fellow account manager for Past due of MDU Clients. 3. Scheduling and Service Coordination- Schedule installations and service calls for business and MDU clients, ensuring timely and efficient service delivery.- Collaborate with external vendor for ordering products for Bulk MDU Clients. - Assist in facilitating smooth service transitions between internal teams during the onboarding process.4. Customer Engagement and Support- Provide exceptional customer service by following up on all leads, inquiries, and messages in a timely manner.- Conduct post-installation follow-ups to ensure satisfaction and identify any additional service needs.- Serve as a customer advocate, ensuring all service concerns are addressed promptly and effectively.5. Internal Team Collaboration- Work closely with marketing, sales, construction, and customer service teams to align strategies and improve service delivery.- Participate in regular meetings with operations teams to stay updated on project progress and client-specific service needs.- Provide market insights and competitive intelligence to help refine sales strategies.6. Reporting and Data Management- Maintain accurate records of customer interactions, account activities, and service schedules in the CRM system.- Track and report sales opportunities, account growth metrics, and customer satisfaction trends.- Provide regular updates to senior leadership on market trends, MDU opportunities, and competitive insights. Knowledge, Skills & Abilities·         Strong account management, sales, and customer service skills with a focus on client retention.·         Excellent negotiation skills, with the ability to structure and close contracts with business and MDU clients.·         Knowledge of telecommunications, fiber optic services, and service delivery processes.·         Proficiency in CRM software, Microsoft Office Suite, and workflow tools (e.g., Salesforce).·         Strong analytical and problem-solving abilities.·         Ability to manage multiple tasks and prioritize effectively in a fast-paced en