Marketing & Data Operations Manager

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

THE TEAM

We are excited about music, live entertainment, marketing, data, and technology. We are driven by a passion to understand the root causes of complicated problems and partner with stakeholders to discover and implement solutions. Most of us had no previous experience working in music -- just a shared excitement about the space, a willingness to go to concerts / venues / festivals when needed as part of the job, and a desire to go to concerts / venues / festivals in our free time, too.

The Operations team within the Marketing & Data organization works on initiatives within Digital Marketing & Core Data Services teams, partnering with Concerts and Ticketmaster business units. We support our internal department needs as well as other business units. The Operations Manager will support a lean operations team by bringing solutions to scale and driving continuous process improvement for our team and partners. 

THE ROLE

We're looking for a highly motivated and organized individual to be a critical part of driving operational management in the organization. This role will be responsible for working with stakeholders and cross-divisional partners to establish clear milestones and deliverables, to set timelines and a roadmap to delivery. This candidate will enable collaboration across teams, and will be a self-starter and see endeavors through to completion. This person will support the identification and implementation of tools to measure progress on key objectives, as well as identifying other business priorities and means to track performance.

Working at the corporate tier, you will have visibility across Live Nation Entertainment’s worldwide business and the opportunity to influence how we partner with other divisions, including Creatives, Artists, and Concerts. This position is critical to understanding and continuously improving key business practices for the Marketing & Data organization. Our ideal candidate will have experience in operations and marketing.

This person will report to the Director of Marketing Operations.

WHAT THIS ROLE WILL DO

• Support operational solutions of department and cross-division partners, striving to continuously improve the overall efficiency of teams

• Manage operations that span multiple teams

• Execute on communication plans and presentations for internal and external audiences

• Perform data analysis and create assessments on key findings, and maintain status updates

• Optimize workflow and cross-department engagements

• Train team members on new systems and processes

• Assist department leaders in implementing new policies and procedures

• Show a bias towards action and build and maintain relationships with stakeholders

WHAT THIS PERSON WILL BRING: TECHNICAL SKILLS/COMPETENCIES

• Bachelor's Degree in Business, Marketing, Product Management, Communications, or related

• 3-5 years of work experience, preferably in an operations role

• Experience in operations management and use of project management tools, with proven ability to complete endeavors according to outline, scope, and timeline

• Intermediate experience in Excel and PowerPoint

• Experience seeing endeavors through the full life cycle, from requirements gathering to completion

• Strong interpersonal, written and verbal communication skills required

• Excellent organizational skills with an eye for detail required

• Strong problem-solving and critical thinking skills required

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