Delivery Manager/ Sr. Account Manager

Description

The Amivero Team

Amivero’s team of IT professionals delivers digital services that elevate the federal government, whether national security or improved government services. Our human-centered, data-driven approach is focused on truly understanding the environment and the challenge, and reimagining with our customer how outcomes can be achieved. 

Our team of technologists leverage modern, agile methods to design and develop equitable, accessible, and innovative data and software services that impact hundreds of millions of people. 

As a member of the Amivero team you will use your empathy for a customer’s situation, your passion for service, your energy for solutioning, and your bias towards action to bring modernization to very important, mission-critical, and public service government IT systems.

The Gist…

Our Account Manager leads all programs falling within their portfolio. Serves as a trusted advisor to customers and partners, and a motivating leader across all areas of Amivero. Responsible for leading and growing their portfolio to achieve impact for Amivero customers, culture, and community. Partner with customers to define mission outcomes, and operationally execute to those outcomes through high-quality delivery. Empowers the team to achieve a high level of performance and deliver quality service to stakeholders while cultivating long-lasting customer relationships. Alignment of Account strategy with corporate goals.

What Your Day Might Include…

Organizational and Leadership Role:

• Builds upon and maintains Amivero’s culture by embracing its strategic framework and values, serving as a strong role model to the team and others, pushing our programs and practices, and helping them evolve.
• Accountable for achieving Account growth, performance (innovation, CPARS, delivery compliance, staffing, etc.) and financial objectives (including P&L, Revenue, Direct labor or other metrics)
• Brings in the resources needed to execute on account strategy, leveraging systems, internal and external relationships, and applying strategic thinking to achieve outcomes
• Mobilizes team members within their Account and guides customers and partners toward the delivery of high-quality work.
• Coaches and mentors Amivero talent and works collaboratively within the organization. 
• Able to form strong internal partnership and collaborates within the organization to achieve Account success and actively contribute to thought leadership across the organization. 
• Actively strategize to achieve corporate and program outcomes successfully through assessment of objectives, adjusting as may be required based on changes to customer and corporate ecosystems and awareness of current trends that may impact      Amivero’s service offerings in the customer space.  This includes conducting programmatic scenario planning and execution that includes elements across the entire account including technical solutions, staffing, and customer outcomes.

Functional Role:  

Achieving Account Mastery and High-quality Delivery by Teams

• Defines Account  program, project, and customer strategies to achieve outcomes and aligns  plans, teams, and resources to meet those outcomes.
• Ensures consistent, high-quality and timely delivery of program deliverables and artifacts.
• Partners with portfolio task order leaderships , assisting in developing best practices, processes, and solutions in support of project teams.
• Functions at an senior level, efficiently taking in and triaging information from multiple internal and external channels and leveraging the data to achieve desired outcomes aligned with corporate and customer objectives. 

Achieves Corporate Growth, Financial and Performance Objectives 

• Create strategies to achieve corporate growth, financial and performance objectives for the Account.
• Collaborates with the Growth team on technical responses, management responses, and staffing strategies for follow-on, modification, or new opportunities related to their portfolio.
• Responsible and accountable for achieving corporate portfolio financial, staffing, and performance goals through strategic capture initiatives, implementation of  operational plans to achieve account objectives, creation of harmonious  delivery environment and building strong customer relationships.

Talent Management and Development

• Collaborates with internal leads and Talent Team to identify opportunities and skills gaps for team members within their Account.
• Develops strategy to  address team skill development and teaming relationships, aligned with corporate and cus