Client Manager

A Client Manager will be responsible for maintaining and enhancing customer relationships. This role will manage accounts in conjunction with the Sales team, as well as create reports, presentations and marketing materials, and be a key piece in a team driven culture. This position requires high energy, strong interpersonal skills, organization, and attention to detail. Additionally, we seek a great communicator who has the ability to welcome challenges, thrive in a small team environment, and who is eager to learn new skills.

We value the impact and connection that comes from regular in-person collaboration. This candidate will work from our New London, CT office. We are unable to offer work sponsorship for this role.

Who we are:

InsideTrack, a Buyers Edge Platform SaaS solution, is the leading data and spend management technology empowering foodservice operators including restaurants, casinos, hospitality, colleges, and universities. Our commitment to transparency is evident in our proprietary technology that we use to standardize and normalize foodservice purchasing data, offering operators the key to unlocking valuable insights and visibility into the health of their business. Specializing in identifying overcharges, optimizing contract compliance, providing comprehensive management reporting, and maximizing rebates, InsideTrack ensures businesses thrive. Leveraging a Transactional Volume exceeding $50B+, we benchmark clients' procurement information against industry standards, guiding them in answering critical procurement questions and achieving purchasing and savings goals with precision.

Your impact:

• Processing information requests from customers
• Coordinate and present webinars for potential and existing customers
• Perform sales analysis
• Establish and deepen relationships with clients by understanding their business objectives and providing exemplary support as their primary contact within InsideTrack
• Conduct on-going meetings and calls to communicate frequently with customers on updates, information, concerns and opportunities
• Proactively anticipate customer needs and identify any potential issues.
• Create recommendations and facilitate action for resolution
• Identify opportunities for potential up sell of Platform services
• Organize and conduct on-boarding of customers. See through the initial introduction until customer is completely set up within the system
• Manage upwards of 20-30 customer accounts on ongoing basis
• Track follow up for any customer involved meetings and keep internal systems and databases up-to-date with customer information
• Market new programs and services to customers
• Must be comfortable being the point person for customer and internal departments
• Have full understanding of InsideTrack interaction with Platform brands
• Track all client activity and opportunities in Salesforce

About you:

• 4-year Bachelors’ degree required
• Food service industry experience a plus
• Past experience related to customer service or project management helpful
• Efficient, detail oriented, and well organized
• Excellent computer skills, including expertise with MS Excel and PowerPoint
• Able to organize and manage sales information
• Ability to learn new technologies quickly
• Workflow status and management
• Perform initial data analyses and comparisons
• Have strong communication and relationship management skills
• Excel in explaining complex information in ways that are easy to understand.
• Want to be part of a small team that’s motivated by helping others and serving the best interests of our customers
• Like to work hard and have a thirst for knowledge with a “do what it takes” attitude
• Crave an environment where you can develop professionally and personally

Not sure you meet every qualification? Studies show that diverse applicants often hesitate to apply unless they check every box. At Buyers Edge Platform, we value authenticity and inclusion—if you're excited about the role, we encourage you to apply. You might be exactly who we’re looking for!

What's in this for you:

• Great benefits from day one. We offer medical, dental, vision, FSA, company-paid life insurance, and more—plus a 401(k) with company match.
• Grow with us. Enjoy strong training, development, and competitive pay.
• Work-life balance. Our flexible PTO policy lets you take time when you need it—no accrual required.

We welcome all.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified ap