Learning Support Specialist

Company Description

**Applicants must submit a both a resume and a cover letter to be considered for this position.**

The Center for Applied Linguistics (CAL) is a nonprofit organization promoting access, equity and mutual understanding for linguistically and culturally diverse people around the world.

CAL’s mission is to promote language learning and cultural understanding by serving as a trusted source for research, resources, and policy analysis. Through its work, CAL seeks solutions to issues involving language and culture as they relate to access and equity in education and society around the globe.

CAL is located in Washington, D.C. For this position, the employee may choose to work in their preferred combination of in person at the D.C. office in a hoteling capacity, or remotely (up to 100% remote). CAL does not compensate or reimburse candidates for relocation expenses. This position is not open to candidates residing in New York, New Jersey, Pennsylvania, Texas, California, or the U.S. Territories.

Job Description

The Learning Solutions Specialist plays a dual role in providing high-quality customer support while also supporting online learning initiatives. This position is responsible for supporting learners, program participants, and stakeholders with inquiries related to training, courses, and assessment materials.

Additionally, the role involves designing and maintaining courses in Moodle (or other LMS platforms), developing digital and print-based materials, co-facilitating training workshops, and ensuring smooth enrollment processes. The specialist will also manage logistics related to learning resources, test administrator training, and assessment material distribution, which will require in-office time at CAL’s office in Washington, DC on an occasional basis. Occasional travel may be required.

ESSENTIAL DUTIES

Development & Learning Management

• Develop and maintain e-learning and blended learning content in Moodle or other LMS platforms.
• Create engaging learning materials, multimedia content, and assessments.
• Monitor content for consistency, accuracy, clarity, ease-of-navigation and evolving best practices for user experience and interface.
• Consult with internal and external stakeholders to identify new requirements and strategies.
• Ensure courses align with instructional best practices and adult learning principles.
• Track and compile user feedback and engagement data.
• Assist with tracking and managing digital credentials.

Customer Support & Administrative Assistance

• Serve as the first point of contact for learners, test administrators, and program participants, responding to inquiries via phone, email, and LMS messaging.
• Provide technical support for users navigating Moodle and other training platforms.
• Track, troubleshoot, and resolve issues related to course access, enrollment, and training materials under the supervision of a senior team member.
• Maintain a database of trained test administrators and program participants.
• Assist in the preparation, packaging, and shipment of assessment and training materials.
• Monitor and maintain inventory of training and assessment products.
• Organize and distribute learning materials for workshops, webinars, and conference presentations.
• Participate in periodic virtual and in-person meetings to improve customer support strategies
• Assist in the preparation, packaging, and shipment of assessment and training materials, which will require being in-office from time to time.

Training and Facilitation

• Assist in the planning and facilitation of live and virtual training workshops.
• Provide support for test administrator training, including LMS course setup and user assistance.
• Develop instructional guides and support resources for learners and trainers.
• Collaborate with subject matter experts to enhance training materials.
• Co-facilitate training workshops.

Qualifications

At least three years of relevant experience; OR

• A Master’s degree from an accredited college or university in a relevant field
• Experience providing technical assistance and handling customer inquiries
• Experience with language teaching and learning
• Experience creating digital learning products
• Experience working with Moodle or other LMS platforms

The ideal candidate has:

• Additional training or education in instructional design
• Familiarity with adult learning principles and instructional design models
• Experience in a nonprofit, research, or education-focused organization
• Exp