Staff Professional - Learning

JOB SUMMARY   Responsible for planning, organizing, and delivering various classroom and virtual training programs. Strong facilitation skills are necessary, as the role will include facilitation of Leadership and Sales-related training courses.    This role will work with the Senior Manager, Learning Delivery to execute against business priorities and the overarching training delivery strategy for US & Canada. The Learning Delivery Manager will build relationships with key stakeholders at managed and franchise properties and utilize an understanding of property challenges to tailor learning as appropriate. The manager will provide recommendations for program delivery, including but not limited to ILT, VILT, digital learning, simulations, etc. Responsibilities will include programs/initiative deployment to effectively achieve results in alignment with broader business objectives.
    EXPECTED CONTRIBUTIONS
  Training Delivery
• Conducts compelling and engaging online learning events using virtual classroom technology to diverse audiences at various leadership levels.
• Effectively co-facilitates with a training partner through prior contracting and ongoing coaching and feedback, as needed
• Creates an environment that enables maximum learning by employing adult learning principles
• Conducts self in a manner reflective of Marriott professionalism and decorum before, during and after the learning event
• Demonstrates overall control of the learning environment, including effectively leading the learning activities, giving directions, utilizing the experiential learning cycle, addressing classroom behavioral issues, etc. as appropriate
• Demonstrates mastery of training technology and best practice facilitation methods
• Effectively solicits, responds and adapts to feedback
• Participates in the scheduling, administration, marketing, production, execution, post-production and evaluation of learning events, as needed
• Maintains content and process integrity of each program
• Suggests and leads program, process, and technology enhancements, as needed
• Works with Logistics team to provide feedback and suggestions on logistics processes
• Assists with the implementation of new programs as appropriate or requested
• Shares learning and insights as a voice from the classroom ensuring alignment with business and brand priorities
  Stakeholder Management
• Leads Learning Office Hours for property leaders in Human Resources and Operations to support adoption of learning technology and talent development programs.
• Supports property learning professionals and Learning Coordinators (LMS Admins)
• Monitor and refresh existing programs to ensure alignment with changing business needs, offering insights for continuous improvement
• Remain current with industry trends, research, and technology to inform and inspire learning innovation.
• Foster a culture of learning by building partnerships with internal and external learning partners and thought leaders.
• Build strong partnerships with HR teams, business leaders, and functional stakeholders to champion a high-performance and learning culture.
• Represent Learning and Development in cross-functional projects and initiatives as needed.
• Build relationships with key stakeholders across the managed and franchise organizations.   Other
• Performs other duties as appropriate
• Periodic travel (approximately 10%) required
    CANDIDATE PROFILE
Required
• Minimum 3 years of relevant experience in Learning and Development, Human Resources, or Hotel Leadership, preferably within a multinational or hospitality environment.
• Strong facilitation and presentation skills in both live and virtual environments.
• Ability to coach others for performance improvement
• Ability to manage multiple tasks / projects   Preferred
• Luxury hospitality leadership experience
• Education: Bachelor’s Degree
    SKILLS AND KNOWLEDGE
  Candidates will bring a background and prior experiences that reflect strengths in the following competency areas:
  • Results Orientation – Holds high standards and consistently drives for excellence and measurable outcomes.
• Customer & Stakeholder Relationships – Builds trust-based relationships with stakeholders by understanding their needs and delivering solutions with impact.
• Collaboration & Influence – Works effectively across teams and levels, gaining support for initiatives and building momentum for change.
• Global & Inclusive Mindset – Demonstrates sensitivity to diverse backgrounds, perspectives, and styles; leverages global diversity to create inclusive learning environments.
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