Director, Technical Program Management
PetcoAbout the role
Want to help pets live their best lives?
We’re proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.
Our core values capture that spirit as we work to improve lives by doing what’s right for pets and people.
- Pet First – Protect & Empower. All pets should Live their Best Life. We put the needs of pets and pet parents at the center of everything we do.
- Foster the Fun – Connect & Bond. Our Passion for pets brings us together! We celebrate the journey of pet parenthood through distinct experiences, products, and services.
- Let’s Go! Own & Commit. We are stronger as One Petco team. We bring our unique superpowers and champion authenticity in everyone to drive success.
About Petco:
We’re proud to be "where the pets go" to find everything they need to live their best lives for more than 60 years — from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood — the boundless boops, missing slippers, late night zoomies and everything in between. And we’re here for it. Every tail wag, every vet visit, every step of the way. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. In 1999, we founded Petco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store adoption events.
The Director of Technical Program Management (TPM) to lead enterprise-scale technology initiatives across our retail, ecommerce, veterinary hospital, and pet services businesses. This leader will drive cross-functional program delivery that enables scalable digital commerce, omnichannel customer experiences, operational excellence, and innovation across a rapidly growing organization.
The Director of TPM will oversee a portfolio of complex technology programs spanning ecommerce platforms, customer data systems, retail operations, veterinary systems, appointment scheduling, loyalty, fulfillment, and services integration. This role requires strong technical fluency, exceptional organizational leadership, and the ability to align engineering, product, operations, and business stakeholders around strategic outcomes.
The ideal candidate combines deep program leadership experience with a customer-first mindset and a strong understanding of modern digital retail ecosystems.
Key Responsibilities:
Strategic Program Leadership
Lead enterprise technology programs supporting ecommerce growth, omnichannel retail experiences, veterinary hospital operations, and pet services platforms.
Develop and manage multi-year program roadmaps aligned to business strategy and technology priorities.
Drive execution across large-scale transformational initiatives including platform modernization, systems integration, cloud migration, customer experience enhancements, and operational scalability.
Establish governance frameworks, delivery standards, and operating rhythms for technical program management across the organization.
Partner with executive leadership to prioritize initiatives, manage dependencies, and communicate portfolio health, risks, and outcomes.
Cross-Functional Delivery Management
Coordinate delivery across engineering, product management, architecture, cybersecurity, infrastructure, data, retail operations, digital marketing, veterinary services, and third-party vendors.
Lead complex cross-functional planning efforts involving ecommerce systems, POS, CRM, ERP, OMS, scheduling, loyalty, payment systems, and mobile applications.
Manage interdependencies between retail stores, ecommerce fulfillment, veterinary clinics, and pet services operations.
Drive program execution using Agile, hybrid Agile, and scaled delivery methodologies appropriate for enterprise environments.
Ensure alignment between technology investments and measurable business value.
Ecommerce & Digital Platform Enablement
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