Marketing Intern, Seasonal (Caesars Atlantic City/CES)

ESSENTIAL FUNCTIONS:   Consistently demonstrates superior customer service skills by displaying outlined service behaviors.  Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.   Creates an atmosphere of luck and celebrates guest’s wins.  Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.  Anticipates needs and provides fast, flawless service.   Checks for satisfaction and effectively resolves service breakdowns when they exist.  Promotes Caesars Rewards programs and card membership.  Provides a warm farewell and thanks guests for visiting.   Under the guidance of the Manager the intern will work on a variety of tasks, projects and assignments that will teach the basics of the department.   Develops a thorough knowledge and understanding of the basic job skills requirements and overall demands of the operation.   Assist with daily tasks as assigned.  Provides prompt and courteous service to all guests.   Handles special projects for management as requested.    EDUCATION/SKILLS/EXPERIENCE: High School diploma or equivalent.  Must be a college student working towards a degree in a Finance, Business, Marketing or Hospitality-related field.  Must have basic computer skills Excellent customer service skills.    Must be able to work in high volume/high demand environment.  Must possess good communication and interpersonal skills.    DISCLAIMER: “This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).”   REPORTS TO:     Manager Marketing Communications Regional               ESSENTIAL FUNCTIONS:   Responds to and consistently meets the needs of internal clients.  Supports and cultivates new ideas and methods to deliver business solutions.  Identifies ways to increase efficiencies or improve product or service.  Delivers assignments/projects on time and completes all aspects before delivering to internal clients.  Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business.  Keeps track of existing products/services and/or progress on new initiatives.  Prepares project plans that aid in moving project forward.  Stays up to date with the latest developments in the profession.  Develops skills to handle increasingly complex matters.  Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy.  Politely gives consistent, timely and accurate information and finds answer when unsure.  Consistently demonstrates superior customer service skills and acts as a positive role model for all internal and external guests.     Responsible for providing overall support for Internet Marketing initiatives for Harrah’s Resort, Caesars and Tropicana Atlantic City.  This position will primarily focus on providing Internet Marketing support in the areas of internet marketing, promotions, SEO and content management to help drive the social media strategy for the properties. Responsible for maintaining up-to-date web content for the properties, utilizing social internet sites such as Facebook, Twitter, Instagram, YouTube, Blog, Google Plus and text-messaging programs as a marketing tool. Content Management is a key focus for this position as well as ensuring consistency of message across multiple networks.  Works with other members of the marketing teams and corporate internet marketing departments to gather data from internal and external sources. Supports management in the execution of proactive select internet projects; e.g. developing promotions, events, content to support and promote regional initiative.  Works with the various internal groups to set up special offers, room packages, hot deals and packages for promotional purposes promoted through our various channels.  Supports local initiatives to grow the customer email database. Monitors and tracks discussion topics for management team including mediums such as, but not limited to, social web-sites, blog sites, e-newsletters, direct marketing and retail/cash focused communications.  Provides analysis and recommendations based on program performance.  Attends events and promotions to gather content for social channels.  Supports the greater marking department through copy writing, photography, interviews and ot