Medical Assistant

Who we are:  
Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community’s most vulnerable—and most resilient—citizens.

From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.

Job Summary: 
Hours: Full Time, 40 hrs per week; Monday - Friday 8:30am -5:00pm
Union: Yes 
Union Name: 1199 SEIU
Patient Facing: Yes

We are looking for a Medical Assistant to perform medical office support and clinical support in both the administrative and clinical areas.  These duties are essential to the overall functioning of the clinic.  Under the direction and supervision of both the registered nurses and medical assistants, and in accordance with the policies of Boston Health Care for the Homeless Program, procedures, protocols and standards of practice, you will participate in the delivery of patient care in collaboration with the multidisciplinary clinic team.  You will also work with other medical assistants, registered nurses, and providers throughout the shift; determine appropriate assignments, priorities, and gather patient clinical information during triage.  In this role, you will also be responsible for communicating the status of delegated task completion and outcome of patient data findings.  The clinic is open M, W, F 8am-5pm and T, Th 8am-8pm.

Responsibilities:
Essential Duties/Clinical Support:

• Collaborates with RN and multidisciplinary team to conduct admission interviews, assessments and to determine appropriate work assignment, priorities.  Will communicate status of delegated task completion as well as outcome of patient data findings to the appropriate staff member on the team while maintaining timely ongoing verbal communication to ensure good patient care.
• Accurately collects requested patient data (e.g. VS, weights, A1c )
• Treats patient in a manner that maintains and supports patient confidentiality as well as patients’ rights and dignity
• Performs basic patient testing, including but not limited to tests for guiac, urine dip, glucose, fingerstick, 02 saturation, etc.
• Assists nurses, providers, and MAs during complex treatments/procedures, including but not limited to preps and set-ups for examinations or treatments.
• Check inventories, re-stock as needed; maintains appropriate equipment logs and records
• Attends daily team huddles when in clinic; attends BMC clinic staff meetings and team break-out sessions
• Provides education to patients regarding PCMH
• Participates in ongoing clinical quality improvement endeavors and in identification of, and care planning for, high risk/enhanced care patients
• Escorts and assists patients with transportation needs to and from BMC ED if appropriate as well as to an appointment at BMC if deemed appropriate by other staff members of the nursing/medical team.
• Answer phones appropriately as needed
• Support and attend in-service education as required

• Confirm and communicate patient appointments to patients and staff as needed
• Assist with the scheduling of follow up appointments and new appointment consultations, if needed
• Maintain clinic files, patient records