Desk Adjuster-Non Attorney Bodily Injury

The General, a subsidiary of Sentry Insurance, is currently seeking a Non-Attorney Bodily Injury Desk Adjustor to join our team. In this role, you’ll be responsible for investigating and managing Bodily Injury claims. Key responsibilities include determining liability, gathering critical information, reviewing policy coverage, coordinating appraisals, and negotiation of fair claim settlements.

This position will be staffed at our Stevens Point, WI; Davenport, IA; Nashville, TN; Alpharetta, GA; or Tampa, FL office following the hybrid work model.

What You'll Do 

As a Non-Attorney Bodily Injury Desk Adjuster, you will: 

• Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc 

• Handles both 1st party and 3rd party bodily injury claims under multiple policy types and numerous endorsements. 

• Interprets and determines policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses. 

• Identifies complex issues and seeks assistance as needed. Handles claims on a good faith basis. 

• Responds to customer inquiries, makes appropriate decisions and closes file as needed. 

• Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas. 

 

What it Takes 

• Ability to work from the specified office locations following the hybrid work model

• Ability to obtain and maintain state specific property and casualty claims licensing as required 

• Customer driven solutions, support, or service highly preferred 

• Solid knowledge and understanding of each phase of the claims handling process, or other equivalent knowledge 

• Experience handling moderately complex bodily injury claims 

• Experience handling 1st and 3rd party bodily injury claims, multi-line claims across our operating territories

 

What You'll Receive 

At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you’ll receive. 

 

• Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you’ll work in office.  

• As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office.  

• 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future. 

• Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program.