Customer Service Representative -Contact Center

Description

About the Role

This position provides customer service support for our PCs for People customers. The primary responsibility of the Customer Service Representative is to provide a variety of customer service support to customers through front facing, email, and phone interaction. It is important to be as courteous, polite, and as helpful as possible to guests.

Key Role Responsibilities

• Answer phone calls from customers and assisting with any questions
• Assist clients, visitors, and guests with general questions regarding eligibility and PCs for People services
• Assist with customer donations and distributions
• Assist clients in pre-registering by creating accounts and attaching approved eligibility
• Process quick lane card payments
• Verify customer eligibility for PCs for People computer and services
• Assist with individual and small group PCs for People projects
• Know and enforce the policies and procedures of the facility and events
• Provide email communication to customers
• File management accuracy
• Receiving and responding to voice messages
• Assisting in other tasks as needed

Requirements

Desired Skills/Qualifications

• High School Diploma or equivalent
• Excellent verbal communication skills both written and oral
• Excellent interpersonal and customer service skills
• Basic understanding of administrative and clerical procedures and systems
• Interest in computers, internet, people and technology
• Passion for making a positive impact in the community
• Possess the ability to have grace when working under pressure
• Enjoys working with a wide variety of people in many different situations
• Self-directed, self-motivated, strong analytical thinker

Benefits

We are a growing non-profit and expect this position to drive continued growth. We have a casual, fun, team-oriented environment. We offer full health benefits (medical, dental, vision), 401k matching, disability insurance, life insurance, and PTO.

Equal Employer Opportunity.