Access Supervisor, Patient Access Organization
UCLA HealthAbout the role
General Information
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Primary Duties and Responsibilities
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The Patient Access Organization (PAO) Access Supervisor oversees and coordinates the day-to-day operations of the Patient Communication Representatives and services. Supervises all inbound and outbound calls with consumers, patients, physicians, and others to ensure quality, productivity, and service expectations are met. Cultivates and maintains strong working relationships with internal and external customers (i.e. employees, physicians, clinical site managers, directors, etc.).
This is a filter requisition, there are 2 open positions.
Salary Range: $70,900- $145,200
Job Qualifications
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Qualifications in regards to Education and Education:
· Bachelor’s degree or equivalent work experience (see below)
· Minimum of three years of Call Center operations experience
· Supervisory experience
Interpersonal relations skills:
• Demonstrates professional and positive interpersonal relationships with physicians, patients, clients, students, team members and all others as evidenced by:
• Demonstrating the ability to work as part of a team for the good of the whole by supporting and adapting to departmental decisions and changes, maintaining positive interpersonal relations and good communications.
• Demonstrates a positive attitude and approaches work in a spirit of teamwork.
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