Administrative Support Associate - Limited Term - 2024338

ORGANIZATION SUMMARY:World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.  In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.
POSITION SUMMARY:Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
World Relief seeks an Administrative Support Associate. This position will be a part of the Initial Resettlement team that provides services to newly arrived refugees. Primary responsibilities of this role covers administrative tasks and responsibilities assigned by Initial Resettlement staff. This role may include helping with client appointments, as needed.
This is a limited-term position funded through a grant agreement until 12/31/2024 and contingent upon funding extension.

Role & Responsibilities

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Primary Administrative Tasks
• Copying, scanning and uploading client documents to the organization’s secure Microsoft Dynamics database.
• Sorting paper files to be uploaded or shredded
• Reviewing client files and notes to ensure accuracy as well as grant compliance
• Conducting internal audit of client electronic files

Secondary Tasks
• Updating internal tracking systems for tasks
• Creating and copying case notes in Microsoft Dynamics database
• Delivering documents and other paperwork to clients in Aurora area
• Requesting financial support such as rental and cash assistance
• Completing online applications on behalf of clients such as AR-11s or Social Security card applications
• Developing paperwork for client tasks
• Opening and processing mail from the Illinois Department of Human Services (IDHS)
• Contacting clients via phone about follow up needed with IDHS
• Scheduling appointments for clients such as state ID applications, Social Security applications, or medical appointments
• Set up utility accounts such as Nicor or ComEd
• As needed, pick up clients from their homes and transport them to meetings, appointments, etc.
• Other duties as assigned by the Initial Resettlement Manager

Knowledge, Skills, & Abilities

• Strong attention to detail and ability to communicate in English verbally and in writing
• Takes initiative and team player
• Proficient in basic Microsoft Word, Outlook, and Excel preferred
• Experience with Microsoft Dynamics or similar database preferred
• Experience working with diverse populations is strongly preferred

Requirements

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
• Highly organized and a self-starter able to take ownership of projects
• Detail oriented, organized, administratively gifted
• Reliable and punctual
• A valid Illinois Driver’s License
• 1 year of driving experience in the US
• Good driving record
• Access to own transportation to commute to work in Aurora
• Willingness to drive clients to appointments if needed

World Relief offers a competitive benefits package (25 hours + per week): - Medical, Dental, Vision- Offer 16 company Paid Holidays + 4 additional Personal days per year!- Paid Sick and V