Plant Customer Service

No Relocation Assistance Offered
# 157667 - Orangeburg, South Carolina, United States

Who We Are
Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.

We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.

If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team!
 

Purpose of Role

The Plant Customer Service Role provides direction and support to the logistics team and ensures the accurate, efficient and timely handling of all inbound and outbound shipments.  Interfaces with Hill's Pet Nutrition associates at all levels, external carriers and agencies, visitors, and others providing general assistance.  Maintains a good working relationship with all internal and external customers, truck drivers, team members, etc.  Provides effective and exceptional customer service.

 

Principal Accountabilities

• Hours for this position are expected to be 6:00 am to 2:30 pm, Monday through Friday; overtime as needed
• Coordinates direction of carriers and is the front-line contact for all carriers, will call, customers, etc. will handle or direct all inquiries and communications at the Shipping window; Ensures the workflow of outbound and inbound activities in an efficient and timely manner. 
• Assigns workflow to associates and tracks productivity  
• Coordinates shipping board with in-and-out tasks
• Ensures accuracy of Warehouse Management System reports  
• Works with Customer Service all issues pertaining to BOLs, pick lists, order changes, and other issues as necessary to ensure efficient and accurate fulfilment of customer orders
• Schedules receipt of all inbound loads by appointment using the ship log 
• Finalize and print all bills of ladings and confirm shipment status per customer  
• At times be responsible for correct handling and/or coding of shortages
• Completion of logs and various reports on a daily basis such as pick lists, BOLs, order labels, shipment status, pallet inquiry, inventory reports
• Utilization of scanners to conduct inquiries and basic warehouse functions
• Assists shipping transportation coordinators and other duties as required
• Participate and adhere to all food safety requirements, Quality Management Processes, and site safety programs ensuring that all standards are met
• Actively participate in continuous improvement projects through proactive and reactive efforts including incident/root cause investigation and implementation of corrective/preventive actions pertaining to Q&FS and continuous improvement of plant operations 
• Advises on loading issues keeping productivity and efficiency up
• Advises on work schedule including the use of overtime
• Provides the order in which trailers are loaded and must pay special attention to pick up and delivery times
• In off hours, will decide on holding orders or shipping orders with product shortages
• Demonstrate a quality culture in actions, words and spirit
• All associates are responsible for the safety, quality and food safety in their work area
• Perform other duties and responsibilities as assigned by management

 

Key Functional Skills/Knowledge

• Participate in problem solving groups as appropriate
• Participate in vendor assurance activities
• Train associates in operation of all areas and systems
• Effective communication skills, both written and verbal for accurate transfer of information to carriers and associates within other departments and outside vendors
• Ability to plan work on a daily basis, work independently without supervision & be self- motivated in a team setting
• Effective analytical and troubleshooting skills
• Strong customer service skills
• Have an excellent understanding of computer functions and programs such as Micro Soft Office, email and be able to type at 40+ words a minute
• Ability to perform multiple tasks at one time with attention to detail
• Ability to handle high volume and multi task while ensuring that scheduled deadlines are me