Sr. Support Engineer, SAP FI/CO

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support, management and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

To learn more, please visit www.riministreet.com, and connect with Rimini Street on X, Facebook, Instagram, and LinkedIn.

We are actively seeking a talented and experienced Sr. Support Engineer specializing in SAP FI/CO to join our dynamic team. This is a fully remote role and can be based anywhere in the United States. The Sr. Support Engineer will report directly to the Regional Manager, SAP Delivery.

Position Summary

The role of the Sr. Support Engineer, SAP FI/CO is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and support for our global clients who use Finance and Controlling (FICO), Treasury and Risk Management (TRM), and Financial Supply Chain Management (FSCM).  The role of the SAP Engineer requires functional and technical experience, integration knowledge, implementation and support expertise and skills to diagnose issues, including ABAP debug; then develop, test, package and deliver fixes for such issues in complex, integrated and highly configured environments. 

Essential Duties and Responsibilities

• Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology
• Work closely with customers daily to understand their needs, support business change and deliver a consistently high-quality customer experience
• Provide functional support & training for multiple SAP FI/CO modules
• Support client customizations, sharing implementation and best practices advice
• Develop application break fixes for critical product defects
• Create scripts to identify, analyze and correct data issues
• Manage one or more key assigned accounts as a technical/functional advisor
• Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity
• Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
• Collaborate with team members in a virtual team environment to extend field experience to different client situations
• Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience

Experience

• 10+ years relevant SAP experience particularly with all aspects of SAP Finance and Controlling (FICO). Treasury and Risk Management (TRM), Financial Supply Chain Management (FSCM) and Asset Management skills would be welcome.
• International experience will be desirable with country specific FICO knowledge in other regions. 
• 5+ years direct support of application end-users in a corporate environment
• A track record of successful roles in several SAP implementation or upgrade projects
• Deep working knowledge and understanding of supporting business processes
• Demonstrable history solving complex problems across multiple modules, ideally in a support environment. 

Skills

• Knowledge of related to US and Canadian localization tax and regulatory requirements, e.g., 1099s, etc. 
• Localization architecture, implementation, and key functionality
• Expertise with SAP 4.x and ECC, including full life-cycle implementation experience, configuration, and administration of the application.
• Project Systems, Profitability Analysis, RAR, and Group Reporting skills are highly desirable.
• Knowledge of maintenance/patching mechanics and SAP architecture.
• Superb technical trouble-shooting skills ability to debug code and