Sr. Field Applications Engineer

Introduction to the job

Applications Engineering – Creating Tomorrow’s Value: We pro-actively enable business development and drive customer adoption of a tailored portfolio of sustainable ASML solutions by applying our industry product and process knowledge in a collaborative learning environment.

Sr. DUV Applications Engineer leading system performance related technical escalation, tech lead in driving time to containment and solution individually, with team members and leveraging resources to ensure class leading CS Application support on an advanced node HVM in US region.

Due to the scope and impact of this role, it offers you the opportunity to grow further in technical expertise roles, or project or management leadership roles

Role and responsibilities

• Play an important role in new site production ramp and the node transfer from Taiwan to Arizona, content will be dynamic. 
• Participate and/or co-lead projects aligned with lead application engineer aimed at new systems introduction and supporting the HVM2HVM node transition. 
• Own workstreams within a larger project; develop and drive autonomously a project plan and chase a successful execution with regular updates to relevant internal and external stakeholders.
• Support troubleshooting and escalation process for customer on-product issues on ongoing basis.
• Translate a customer on-product issue into a potential lithography or metrology related problem statement, resolve these issues to help them maximize the performance and use of ASML products.
• Define and join customers’ (on-product) experiments and data analysis to ensure that they are performed in an efficient manner for accuracy and demonstrate ASMLs product value. 
• Meet with internal and external stakeholders to maintain two-way level of commitment to keep all involved and affected parties informed of progress.
• Prepare technical presentations for customer meetings, provide new user support, and assists sales. 
• Define and drive customer requirements for existing or evaluation products based on technical intimacy with the customer. 
• Give technical guidance to junior engineers; closely collaborate with project leads and equipment peers.

Education and experience

• Master's degree or PhD in a technical discipline with a minimum 5 years’ work experience.
• Minimum 3 years’ experience in an IC manufacturing environment with a technical background on lithography and/or on-product metrology, high-end DUV or EUV preferred. 
• Minimum 2 years’ experience in data analysis using support software (MATLAB or Python)
• Minimum 3 years’ experience with stakeholder and change management.
• Minimum 2 year experience in data analysis and analyzing technical data to summarize and present findings.
• Minimum 1 year experience with project management methodologies.

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you’ll need the following skills:

• Must have strong organizational, communication, leadership and interpersonal skills.
• Detailed oriented individuals with strong critical thinking, problem solving and follow-up skills.
• Fast learner with strong self-motivation to grow technically; be able to perform job at high standard with minimum supervision and demonstrated ability to thrive in a high pressure and fast paced environment.
• Ability to prioritize and organize actions effectively and efficiently.
• Basic project management skills.
• Self-starter that shows high drive, creativity, ambition and accountability.
• Strong communication skills to collaborate with different stakeholders internally (Account Team, Business Development Managers, Project team, VHV headquarter, etc.) and external customers.

Other information

• Up to 10% travel is include in the job for training and x-site support.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Legal/export license control (see below)

Responsibilities

Escalation support

Drives service order closure from a technical perspective.

New product / service development

Reviews non-CS PGP document (e.g. EPS, alpha-TPS, alpha-TAR) identifying possible issu