Program Director, Commercial, Advisory & Knowledge Initiatives

Position Summary

Commercial Capabilities and Knowledge Management

Our Commercial Capabilities team drives important operations that support building Spencer Stuart’s distinctive footprint with clients, across industries and throughout global markets.  This collaborative and innovative team includes our Marketing, Client and Business Development, Pricing & Contracting, Knowledge Management, Solutions Innovation & Development groups, and other programs.  This group operates as trusted partners to Spencer Stuart leaders and clients, driving a range of market and client programs.  Spencer Stuart is investing in deepening collaboration across the team and with our global functions, integrating more competitive approaches into our work in order to ensure resilient, high-impact and more effective client relationships and market presence.

Role Specification

The Program Director, Commercial & Knowledge Initiatives will play a pivotal role in executing key commercial intiatives.  This role will help deliver Spencer Stuart’s global commercial support and knowledge management strategies, facilitating cross-functional (and often global) initiatives to deliver key commercial programs such as: launch of new confirm letters and contract documents; development of key knowledge and content platforms; and driving programs that engage teams to contribute and curate knowledge to shared platforms., They will develop a detailed view of opportunities to enhance users’ experiences across our commercial, knowledge sharing and advisory operations programs.  By driving key commercial programs and ensuring close collaboration with global operating functions, the Program Director will help ensure that consultants and clients around the world have seamless access to highly effective commercial support, insights, tools, and expertise.

This key role  will work in close collaboration with function leaders, our Knowledge leader and consultant and client facing teams.  The Program Director will lead cross-functional efforts to acquire, organize, analyze and create knowledge and launch key programs that enable Spencer Stuart to deliver competitive and differentiating impact for its clients. 

Key Relationships

Reports to: COO, Advisory Services

Other Key Relationships: Knowledge Strategy leader, Commercial Capabilities leadership team, Legal Team, L&D and other HR teams, Technology and other global functions, and Consultants and Commercial Leaders globally

Key Responsibilities

Framing, facilitation and delivery of key commercial initiatives as assigned

• Lead high-priority initiatives that simplify operations, increase impact, enhance user experiences, and enable scalable growth across commercial programs and internal teams
• Evaluate current-state, benchmark external best practices, define problem statement, outline “to-from” program deliverables and impact – defining opportunities, constraints, investment, and implications to drive decision making
• Translate executive vision into structured, actionable project plans with clear KPIs and accountabilities
• Set delivery roadmap, identify key stakeholders and engagement strategies for commercial initiatives
• Apply systems-driven approach to identify interdependencies, drive cross-functional alignment and drive multi-functional teams to deliver initiatives – and track progress and delivery of action steps
• Ensure consistency and quality of initiative deliverables and progress in implementations
• Focus on carefully thought out and ongoing, seamless stakeholder engagement – building relationships, ensuring key engagement points, maintaining ongoing connectivity and collaboration
• Develop strong relationships and work closely with Legal, Technology, Finance and other global functions to serve as a trusted advisor and liaison to deliver initiatives
• Drive ongoing engagement with key members of project teams (function leads, consultants, associates, etc.) at all stages of initiatives
• Anticipate stakeholder needs, manage competing priorities, and build consensus across diverse perspectives

Definition and delivery of key knowledge management programs

• Work with our global knowledge leader to define and evolve the KM vision, user experience, and long-term roadmap in alignment with firm priorities
• Evaluate and identify best practices, playbooks, and insights to support consistent, high-quality client support and knowledge sharing
• Support integration of KM components into a unified ecosystem across multiple technology solutions.
• Serve as a key voice with cross-cutting teams, enabling KM design and implementation to fit well with other global functions and programs as well as user needs