Head of Learning & Development, TrainAI

Job Purpose

As the Head of Learning & Development for RWS TrainAI group, you'll serve as the cornerstone of the training, qualification, and performance optimization of our contributor workforce. This role is ideal for someone who thrives in fast-paced, data driven environments and is passionate about building scalable human-in-the-loop systems for AI.  Reporting to the Global Head of Delivery Services, TrainAI, this senior role is focused on creating scalable and viable solutions for educating, developing, and unlocking the full value of humans contributing to AI models.

 

About Train AI Data Services 

Training or fine-tuning artificial intelligence (AI) requires data. LOTS of data. However, not just any data will do – our clients need responsible AI data that’s targeted, accurate and reliable to ensure machine learning (ML) success. But preparing AI training data is a monumental task that can take up the vast majority of AI project time, leaving AI teams with precious little time to focus on developing, deploying and evaluating ML models. TrainAI by RWS helps our clients address this challenge head-on. 

  

With a seamless blend of technological understanding and human intelligence, TrainAI provides complete, end-to-end data collection and content generation, data annotation or labelling, human-in-the-loop data validation and generative AI data services for all types of AI, in any language, at any scale, based on the principles of responsible AI. Today, TrainAI supports four of the world’s top five technology companies, enhancing the performance of their generative AI applications by providing services such as prompt engineering, response refinement and red teaming with locale-specific domain experts across a broad range of topic areas and educational levels. Visit rws.com/trainai to learn more. 

Job Overview

Key Responsibilities

 

 Design and implement scalable onboarding programs for new contributors, for programs that use a variety of engagement models such as freelancers, fixed term contractors, or employees. Develop training materials and interactive modules tailored to di􀈹erent dataannotation and generation tasks. Collaborate with subject matter experts to ensure training aligns with evolving LLMrequirements. Create and manage qualification workflows to assess contributor readiness. Partner with QA teams to identify common errors and update training accordingly. Assist in the creation and implementation of feedback loops to improve data quality. Foster a positive and inclusive contributor experience with a focus on engagement and retention. Collaborate cross-functionally with Product, Quality, Sourcing, and Delivery teams. Report on training e􀈹ectiveness, contributor performance, and operational KPIs. Manage a small team of training specialists and coordinators.

 

Skills & Experience

 

 5+ years of experience in operations, training, or workforce enablement, preferably in tech or data-centric environments. Strong understanding of data labelling, annotation, or generation workflows. Experience working with freelancers or distributed teams is a must. Excellent communication, organizational, and analytical skills. A proven track-record in developing and implementing innovative solutions. Familiarity with LLMs, NLP, or AI training pipelines is highly desirable.

 

Additional Information

 

 May require client-facing interactions and presentations. Ability to interact with various cultures in a global organization. Ability to maintain professionalism and confidentiality with proprietary information Fluent in English; additional language proficiency is a plus. Occasional travel required 

Location

 

US remote

California, Colorado, Delaware, Florida, Georgia, Illinois, Indiana, Massachusetts, Minnesota, North Carolina, Nevada, New Hampshire, New Jersey, New Mexico, New York, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Washington, Wisconsin. 

*Candidates must reside in State advertised to be considered

 

Benefits

• Amazing benefits! (Seriously!)  
• Generous paid time off package, plus company holidays, birthday day off, paid volunteer time, and 100% paid parental leave. 
• 401(k) Retirement plan with company match. 
• Company-wide agile work policy with flexible work arrangements. 
• Opportunities for training, professional development, and personal growth. 
• Smart, engaged co-workers and a global culture of diversity, innovation, and opportunity.

 

Base Pay

$120,000 - $126,000 / year 

Actual rate of pay may vary based on factors including, but not limited to: position offered, location, education, training, and/or experien