Client Services, and Analytics Manager, Remote, USA

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary

As a ​Manager, Client Services & Analytics at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission

Strengthen the quality and smooth running of our Cost Avoidance (CAV) product as we create innovative, purpose-built technologies and solutions for our company and clients.

• Oversee operational success by managing key performance indicators, trouble-shooting delivery issues, and identifying areas for process efficiency.
• Go all in as you contribute directly to product development initiatives aimed toward the continued growth of the Cost Avoidance product
• Interface with the client as the product expert, providing thoughtful, data-backed responses to performance inquires and a consultative approach to driving additional value
• Assists with short and long-range client forecasting/performance projections.
• Provides education and coaching on process methodologies, enterprise process leadership, and impact of recommended changes.

What we're looking for

• 8 years or more experience in Client Operations or Product Management, with 3 or more years of Medicaid and Medicare experience preferred
• 5 years or more experience leading complex data analysis/process improvement teams
• Ability to analyze information and use logic to address work-related issues and problems.
• Ability to work proficiently with SQL, Microsoft Excel, Word, Visio, MS Project and Access.
• Strong knowledge and experience of Agile methodology
• Experience with Python and/or R a plus.
• Modern understanding of budget development, control and assurance methods, and project management software
• Ability to translate broader program objectives of a program into clear and achievable project milestones 
• Ability to manage and grow a team of individuals to achieve departmental goals at a rapid pace
• Strong executive presenter who communicates ideas clearly 
• Creative problem-solver who thrives on defining structure from ambiguity

What you should expect in this role

• Remote in All USA Locations
• #LI-NA
• #LI-Remote

The pay range for this position is $20.00 - $25.00 an hour, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about m