Senior Clinical Secretary - Otolaryngology, Per Diem, Hybrid

Overview

Performs a variety of independent administrative support in addition to a wide range of customer service-related duties. Schedules patients, manages multiple calendars, schedules surgical/infusion procedures. Designs, analyzes and coordinates master and other schedules. May direct special projects and/or the work of other employees, work study students, floats, temporary help, volunteers, etc.

 

The per diem secretary acts as an auxillary to our team of full-time secretaries, working on special projects tailored to their abilities and our section's needs. This position would require an onsite presence at our Lebanon, NH location for 1 week during training. Following the initial training period, the role could be be remote, in-person, or hybrid depending on the individual's needs, subject to supervisor approval. A minimum average of 4 hours per week is expected; specific scheduling and hours can be flexible within established bounds.

Responsibilities

Answers telephone, screens and directs calls, gives directions, and takes messages.

Schedules patients, manages calendars, schedules surgical procedures, ancillaries, rotaries, and coordinates deposition scheduling.

Designs, analyzes, and coordinates master and other schedules.

Maintains, tracks, and sends charts. May provide scribing and other administrative support to clinical staff.

Types letters, memoranda, manuscripts, grants, etc. Composes and edits correspondence.

Creates forms and spreadsheets, tables, charts, databases and slides.

Performs file/record management functions, prepares/constructs charts/departmental patient records, and obtains new medical record numbers.

Completes and processes a variety of reports, forms, reimbursements, etc. Obtains authorizations and pre-certifications.

Conducts on the job training for new staff members and gives input into performance appraisals. Directs the work of other employees, work study students, floats, temps, volunteers and others.

Creates agendas and takes minutes for meetings.

Coordinates conferences/meetings and make travel arrangements.

Performs budget tracking and record keeping procedures. Addresses billing concerns, and solves patient billing issues. Maintains account/fund bookkeeping, and provides input into budget preparation. Maintains petty cash, collects money from patients, and performs balancing and cash-out functions. Reviews billing sheets.

Prepares grants and negotiates outside contracts.

Performs other duties as required or assigned.

Qualifications

• High School diploma with 3 years of administrative support experience or the equivalent required.
• Proven experience working with the public required.
• Knowledge of medical terminology may be required.
• Proficiency in PC word processing, spreadsheets, and Excel, Power Point, MC Publisher software's.
• Excellent communication and interpersonal skills required.
• Previous experience working in a medical setting preferred.

Required Licensure/Certifications

• None